Peppermint-Lab
Queue support
As a good ticket system we need different queues for different teams. It should also be possible that the tickets will be create in the queue based on the receiver (see also #78)
OK, let's try to explain it ;-) you've different departments, all departments are using this ticketsystem/helpdsksystem and every one has its own functional mail address: [email protected], [email protected], [email protected] etc.. every department has its own queue and just see the tickets in this queue (here we also need a right management).
I get you, so users can see a general queue, specific queue, such as level 1, level 2, as well as there own tickets