PaddleHelix icon indicating copy to clipboard operation
PaddleHelix copied to clipboard

Server connectivity from USA

Open sokrypton opened this issue 1 year ago • 3 comments

It seems the server link does not load (at least not in the USA).

sokrypton avatar Sep 01 '24 18:09 sokrypton

We have tried logging into our server from the U.S., and it works. However, due to network connectivity issues, there may be occasional disconnections that require re-login. Could you please share the error page that failed to load? It might help us identify the cause of the problem.

Fairly avatar Sep 02 '24 04:09 Fairly

I don't get any error, it just stuck loading forever. All white screen.

sokrypton avatar Sep 02 '24 05:09 sokrypton

Thank you for your feedback! We'll look into the network issue and will notify you if there are any updates.

Fairly avatar Sep 02 '24 06:09 Fairly