CreateKey in Keypad Touch not working

[imenawoperty]

Analysis

Hello. I'm creating temporary keys on a keypad touch using an API endpoint. I have already enabled the webhook and I receive a success message for the createKey requests. The key appears in the SwitchBot app, but the device doesn't recognize the key and fails to open the SwitchBot lock. This error occurs on many devices; I have configured at least 20 devices and half of the time I encounter this problem. What is the solution?

Expected Behavior

To recognize the key when I get a success message.

Steps To Reproduce

1. Request 30 createKey attemps.
2. Get success message on the webhook
3. Try to use a temporal key in the keypad
4. Fails to open

Logs

.

Configuration

.

Environment

• OS:
• Software:
• Node:
• npm:

Additional Context

No response