OpenShot will not run

[prebengh]

Describe the bug A clear and concise description of the issue I have run the latest daily version in debug mode and copied the result into the attached txt file. I have tried the released version 3.2.1 as well as 2.6.1 but the result is the same, the program will not run and the log file is empty. My computer is the Lenovo Yoga Slim 7i Aura with the new Intel Core 7 258V with 32 GB RAM.

Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior A clear and concise description of what you expected to happen.

System Details

• OpenShot Version: 3.2.1-dev
• libopenshot Version: 0.3.3
• Platform: Windows-10-10.0.26100
• Processor: Intel64 Family 6 Model 189 Stepping 1, GenuineIntel
• Machine: AMD64
• Python version: 3.8.9
• Qt5 version: 5.15.2
• PyQt5 version: 5.15.4
• Qt Detected Languages: ['da-DK', 'en-US']
• LANG Environment Variable:
• LOCALE Environment Variable:
• Daily Build: Verified issue still exists in daily build: http://github.com/OpenShot/openshot-qt/releases/download/OpenShot-v3.2.1-dev-daily-12980-09ca2ced-23713d3a-x86_64.exe

Log Files

• openshot-qt.log (10 KB)

Exception / Stacktrace No stacktrace found in log files

Screenshots (Optional) If applicable, add screenshots to help explain your problem. You can include screenshots by copy/pasting them on GitHub or dragging-and-dropping into the GitHub page. All images are public, so please don't post screenshots containing personal information.

[prebengh]

I will add that the program will run in debug mode, not in normal mode.

[Colorjet3]

Hello @prebengh See if you can attach the log file from the debug in this thread.

[prebengh]

I have attached the log file from the debug run.

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Fra: Colorjet3 @.> Sendt: 16. oktober 2024 17:58 Til: OpenShot/openshot-qt @.> Cc: prebengh @.>; Mention @.> Emne: Re: [OpenShot/openshot-qt] OpenShot will not run (Issue #5641)

Hello @prebenghhttps://github.com/prebengh See if you can attach the log file from the debug in this thread.

— Reply to this email directly, view it on GitHubhttps://github.com/OpenShot/openshot-qt/issues/5641#issuecomment-2417255906, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AUGX7TUSGRS4IH2WK7HGEXDZ32EJZAVCNFSM6AAAAABQAY3GZ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMJXGI2TKOJQGY. You are receiving this because you were mentioned.Message ID: @.***>

[Colorjet3]

Hello @prebengh I am not seeing the attached log file?

[prebengh]

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Fra: Colorjet3 @.> Sendt: 18. oktober 2024 16:49 Til: OpenShot/openshot-qt @.> Cc: prebengh @.>; Mention @.> Emne: Re: [OpenShot/openshot-qt] OpenShot will not run (Issue #5641)

Hello @prebenghhttps://github.com/prebengh I am not seeing the attached log file?

— Reply to this email directly, view it on GitHubhttps://github.com/OpenShot/openshot-qt/issues/5641#issuecomment-2422653884, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AUGX7TVHMTKFVE2RKGB6YP3Z4ENV5AVCNFSM6AAAAABQAY3GZ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMRSGY2TGOBYGQ. You are receiving this because you were mentioned.Message ID: @.***>

[prebengh]

openshot-qt.log

[prebengh]

Sorry, I attached the log file in Outlook, but apparently it did not ship. I have uploaded it here on Github.

[prebengh]

I have uploaded it to the issue on Github.

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Fra: Colorjet3 @.> Sendt: 16. oktober 2024 17:58 Til: OpenShot/openshot-qt @.> Cc: prebengh @.>; Mention @.> Emne: Re: [OpenShot/openshot-qt] OpenShot will not run (Issue #5641)

Hello @prebenghhttps://github.com/prebengh See if you can attach the log file from the debug in this thread.

— Reply to this email directly, view it on GitHubhttps://github.com/OpenShot/openshot-qt/issues/5641#issuecomment-2417255906, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AUGX7TUSGRS4IH2WK7HGEXDZ32EJZAVCNFSM6AAAAABQAY3GZ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMJXGI2TKOJQGY. You are receiving this because you were mentioned.Message ID: @.***>

[Colorjet3]

Thank you for the log file. I can not find anything that is helping to figure out why OpenShot does not start.

Please give this a try:

1. Delete c:\users\username.openshot_qt folder.
2. Make sure that on your c: drive you have plenty of Free disk space. If not, free up as much as possible.
3. Start OpenShot via the shortcut.

[Colorjet3]

Hello @prebengh I have not seen a response to the last instructions I provided. I am going to close this ticket but please feel free to reopen it if you are still having the issue or provide an update if the issue was resolved after you deleted the c:\users\username.openshot_qt folder.