OpenShot crashes when video inserted in track

[borrico]

Describe the bug A clear and concise description of the issue

Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior A clear and concise description of what you expected to happen.

System Details

• OpenShot Version: 3.1.1
• libopenshot Version: 0.3.2
• Platform: Windows-10-10.0.19041
• Processor: Intel64 Family 6 Model 142 Stepping 12, GenuineIntel
• Machine: AMD64
• Python version: 3.8.9
• Qt5 version: 5.15.2
• PyQt5 version: 5.15.4
• Qt Detected Languages: ['en-US']
• LANG Environment Variable:
• LOCALE Environment Variable:
• Daily Build: Verified issue still exists in daily build: http://github.com/OpenShot/openshot-qt/releases/download/OpenShot-v3.1.1-daily-11447-431d335a-dce55693-x86_64.exe

Log Files

• openshot-qt.log (32 KB)
• libopenshot.log (0 KB)

Exception / Stacktrace No stacktrace found in log files

Screenshots (Optional) If applicable, add screenshots to help explain your problem. You can include screenshots by copy/pasting them on GitHub or dragging-and-dropping into the GitHub page. All images are public, so please don't post screenshots containing personal information.

[Colorjet3]

Hello @borrico. Sorry to see that you are having issues with openshot. Please try this:

1. Close Openshot if running.
2. Make a backup of c:\users\username.openshot_qt folder.
3. Delete c:\users\username.openshot_qt folder.
4. Start Openshot. Do not open any project at this time.
5. Import the Video file into Openshot.
6. Drag it to a Track. Did this work or did openshot crash again?
7. If if crashed, start Openshot.
8. Import a different video file or image file and drag it onto a track. did openshot crash again?
9. If yes, then do this: a. Start Openshot. b. go to Edit | Preferences | Debug and check the box for "Debug Mode (Verbose)". c. Close Openshot. d. Delete c:\users\username.openshot_qt folder. e. Start Openshot f. Perform importing of a video file and drag it onto a track. g. After Openshot crashes please share these two files:

• c:\users\username.openshot_qt\libopenshot.log
• c:\users\username.openshot_qt\openshot-qt.log

While you do this it will be worth it to ensure that you have all of the Microsoft Windows Updates applied. Make sure you have plenty of disk space. Make sure to restart you computer and try Openshot (import & drag) again.

[stale[bot]]

Thank you so much for submitting an issue to help improve OpenShot Video Editor. We are sorry about this, but this particular issue has gone unnoticed for quite some time. To help keep the OpenShot GitHub Issue Tracker organized and focused, we must ensure that every issue is correctly labelled and triaged, to get the proper attention.

This issue will be closed, as it meets the following criteria:

• No activity in the past 180 days
• No one is assigned to this issue

We'd like to ask you to help us out and determine whether this issue should be reopened.

• If this issue is reporting a bug, please can you attempt to reproduce on the latest daily build to help us to understand whether the bug still needs our attention.
• If this issue is proposing a new feature, please can you verify whether the feature proposal is still relevant.

Thanks again for your help!