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"Openshot Video Editor has stopped working" after start

Open Fitnesator opened this issue 3 years ago • 3 comments

Describe the bug A clear and concise description of the issue

I had some issues on 2.5.1. (freezing during exporting video files) so I followed advice here https://www.reddit.com/r/OpenShot/comments/qxshdm/openshot_issues_before_and_after_update_261/

And reinstalled using last daily buds. Now I receive win10 pop-up "Openshot Video Editor has stopped working" immediately after start

Steps to reproduce the behavior:

  1. Start Open shot
  2. See message
  3. Try do not cry

Expected behavior Use the program

System Details

  • OpenShot Version: 2.6.1-dev

  • libopenshot Version: 0.2.7-dev

  • Platform: Microsoft Windows 10 Pro 10.0.18363 Build 18363

  • Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)

  • Machine: AMD64

  • Python version: 3.8.9

  • Qt5 version: 5.15.2

  • PyQt5 version: 5.15.4

  • Qt Detected Languages: ['en-US']

  • LANG Environment Variable:

  • LOCALE Environment Variable:

  • Daily Build: Verified issue still exists in daily build: http://github.com/OpenShot/openshot-qt/releases/download/OpenShot-v2.6.1-dev-daily-9432-50a9a648-46255e46-x86_64.exe

Log Files

Exception / Stacktrace No stacktrace found in log files

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Fitnesator avatar May 06 '22 08:05 Fitnesator

Interesting... For one thing, your log files say that we're detecting 44100 Hz, 2 channel for your audio sampling frequency. But we're setting your Samples per second to 2 instead of 44100.

But the last line of the log is a failure to get version info for issue logging. I'll look into how we can handle it better if that request fails.

JacksonRG avatar May 19 '22 05:05 JacksonRG

I think I had the wrong idea here. Our version checking code is quite safe. I just forced it to error, and had no issue. If you start in debug mode, we may get more info on what happened here. Could you open powershell and launch openshot with these commands?

cd 'C:\Program Files\OpenShot Video Editor\' .\openshot-qt.exe --debug

I assumed that Openshot was failing where your log ends, but debug mode may give a little more info in the logs.

JacksonRG avatar Jul 08 '22 20:07 JacksonRG

Thank you so much for submitting an issue to help improve OpenShot Video Editor. We are sorry about this, but this particular issue has gone unnoticed for quite some time. To help keep the OpenShot GitHub Issue Tracker organized and focused, we must ensure that every issue is correctly labelled and triaged, to get the proper attention.

This issue will be closed, as it meets the following criteria:

  • No activity in the past 180 days
  • No one is assigned to this issue

We'd like to ask you to help us out and determine whether this issue should be reopened.

  • If this issue is reporting a bug, please can you attempt to reproduce on the latest daily build to help us to understand whether the bug still needs our attention.
  • If this issue is proposing a new feature, please can you verify whether the feature proposal is still relevant.

Thanks again for your help!

stale[bot] avatar Jan 05 '23 05:01 stale[bot]

This is a known bug and is fixed in the latest DEV Daily Build of v3.0.0. Please go to openshot.org/download/#daily, download and install it. This should fix it.

Colorjet3 avatar Jan 05 '23 20:01 Colorjet3

No Response

Colorjet3 avatar Jan 21 '23 22:01 Colorjet3