OpenShot
Error at program start
With Ubuntu studio Hirsute i have this error at start:
$ openshot-qt
Loaded modules from: /usr/lib/python3/dist-packages/openshot_qt
INFO app: ------------------------------------------------
INFO app: Thu Dec 16 21:44:49 2021
INFO app: Starting new session
ERROR app: OpenShotApp::Import Error
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/openshot_qt/classes/app.py", line 95, in init
from classes import settings, project_data, updates, sentry
File "/usr/lib/python3/dist-packages/openshot_qt/classes/project_data.py", line 48, in
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/bin/openshot-qt", line 33, in
INFO app: Thu Dec 16 21:44:49 2021
INFO app: ================================================
Sentry is attempting to send 1 pending error messages
Waiting up to 2 seconds
Press Ctrl-C to quit
Also launching in this way:
$ python3 /app/openshot-qt/src/launch.py
Loaded modules from: /app/openshot-qt/src
INFO app: ------------------------------------------------
INFO app: Thu Dec 16 22:22:21 2021
INFO app: Starting new session
ERROR app: OpenShotApp::Import Error
Traceback (most recent call last):
File "/app/openshot-qt/src/classes/app.py", line 99, in init
from classes import settings, project_data, updates
File "/app/openshot-qt/src/classes/project_data.py", line 48, in
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/app/openshot-qt/src/launch.py", line 212, in
INFO app: Thu Dec 16 22:22:21 2021
INFO app: ================================================
Sentry is attempting to send 1 pending error messages
Waiting up to 2 seconds
Press Ctrl-C to quit
What happened? How can i solve it?
Thanks
Thank you so much for submitting an issue to help improve OpenShot Video Editor. We are sorry about this, but this particular issue has gone unnoticed for quite some time. To help keep the OpenShot GitHub Issue Tracker organized and focused, we must ensure that every issue is correctly labelled and triaged, to get the proper attention.
This issue will be closed, as it meets the following criteria:
- No activity in the past 180 days
- No one is assigned to this issue
We'd like to ask you to help us out and determine whether this issue should be reopened.
- If this issue is reporting a bug, please can you attempt to reproduce on the latest daily build to help us to understand whether the bug still needs our attention.
- If this issue is proposing a new feature, please can you verify whether the feature proposal is still relevant.
Thanks again for your help!
![stale[bot] avatar](https://avatars.githubusercontent.com/in/1724?v=4 "Published by a pub.dev verified publisher"){kind=small}
Hi, sorry we missed this issue. Could you try running with the --debug flag in your command, and then attach the log files from the folder ~/.openshot_qt/. You can drag the files into a github comment so we can view them a little easier
Thank you so much for submitting an issue to help improve OpenShot Video Editor. We are sorry about this, but this particular issue has gone unnoticed for quite some time. To help keep the OpenShot GitHub Issue Tracker organized and focused, we must ensure that every issue is correctly labelled and triaged, to get the proper attention.
This issue will be closed, as it meets the following criteria:
- No activity in the past 180 days
- No one is assigned to this issue
We'd like to ask you to help us out and determine whether this issue should be reopened.
- If this issue is reporting a bug, please can you attempt to reproduce on the latest daily build to help us to understand whether the bug still needs our attention.
- If this issue is proposing a new feature, please can you verify whether the feature proposal is still relevant.
Thanks again for your help!
this is my new log and my new error:
07:41:51 dacorsa@NanoKDE /home/dacorsa $ openshot-qt --debug
Loaded modules from: /usr/lib/python3/dist-packages/openshot_qt
INFO app: ------------------------------------------------
INFO app: Wed Dec 21 07:42:55 2022
INFO app: Starting new session
DEBUG app: Command line: ['/usr/bin/openshot-qt']
INFO app: ------------------------------------------------
INFO app: OpenShot (version 3.0.0)
INFO app: ------------------------------------------------
INFO app: openshot-qt version: 3.0.0
INFO app: libopenshot version: 0.3.0
INFO app: platform: Linux-5.19.0-1012-lowlatency-x86_64-with-glibc2.36
INFO app: processor: x86_64
INFO app: machine: x86_64
INFO app: python version: 3.10.8
INFO app: qt5 version: 5.15.6
INFO app: pyqt5 version: 5.15.7
INFO project_data: Setting default profile to HD 720p 30 fps
INFO project_data: Apply default audio playback settings: 44100, 2 channels
INFO app: checking babl_ext_path: /usr/lib/python3/dist-packages/openshot_qt/lib/babl-ext
Screen DisplayPort-0
devicePixelRatio: 1.0
logicalDotsPerInch: 108.0
physicalDotsPerInch: 163.33129935391244
availableSizes: PyQt5.QtCore.QSize(3840, 2096)
DEBUG language: Using compiled translation resources
INFO language: Qt Detected Languages: ['it', 'it-IT', 'it-Latn-IT']
INFO language: LANG Environment Variable: it_IT.UTF-8
INFO language: LOCALE Environment Variable:
INFO language: OpenShot Preference Language: Default
DEBUG language: Attempting to load qt_it_IT.UTF-8 in '/usr/share/qt5/translations'
DEBUG language: Successfully loaded qt_it_IT.UTF-8 in '/usr/share/qt5/translations'
DEBUG language: Attempting to load qtbase_it_IT.UTF-8 in '/usr/share/qt5/translations'
DEBUG language: Successfully loaded qtbase_it_IT.UTF-8 in '/usr/share/qt5/translations'
DEBUG language: Attempting to load qt_it_IT.UTF-8 in '/usr/lib/python3/dist-packages/openshot_qt/language'
DEBUG language: Attempting to load qtbase_it_IT.UTF-8 in '/usr/lib/python3/dist-packages/openshot_qt/language'
DEBUG language: Attempting to load OpenShot_it_IT.UTF-8 in ':/locale/'
DEBUG language: Successfully loaded OpenShot_it_IT.UTF-8 in ':/locale/'
DEBUG language: Exiting translation system (since we successfully loaded: it_IT.UTF-8)
DEBUG app: Testing write access to user directory
DEBUG app: Loading UI theme
INFO app: Setting font to /usr/lib/python3/dist-packages/openshot_qt/images/fonts/Ubuntu-R.ttf
INFO app: Setting custom dark theme
/home/dacorsa/.local/lib/python3.10/site-packages/requests/init.py:102: RequestsDependencyWarning: urllib3 (1.26.8) or chardet (5.0.0)/charset_normalizer (2.0.10) doesn't match a supported version!
warnings.warn("urllib3 ({}) or chardet ({})/charset_normalizer ({}) doesn't match a supported "
Traceback (most recent call last):
File "/usr/bin/openshot-qt", line 33, in
INFO app: Wed Dec 21 07:42:55 2022
INFO app: ================================================
Please download the latest DEV Daily Build from openshot.org/download/#daily and see if that takes care of the issue. If it crashes, please share your log file again.
