Develop a new grievance redress mechanism module as a replacement for the oca helpdesk module

[gonzalesedwin1123]

Why is this change needed?

The OCA helpdesk module, which was used in the Odoo 15 version of OpenSPP as the base of the Grievance Redress Mechanism module was decided not be used in the Odoo 17 version of OpenSPP because it is licensed under AGPL. This is why this Grievance Redress Mechanism was developed.

Mode of Input:

• [x] Import from files (Excel, CSV)
• [x] APIs integration with different applications / modules using XMLRPC and JSONRPC
• [x] Email
• [x] Phone Call / Call center
• [x] Web backend
• [x] Self Service using the Web Portal UI

How was the change implemented?

• Develop a new Grievance Redress Mechanism module.
• Install in existing OpenSPP implementation.

New unit tests...

spp_grm/tests/grm_ticket.py
spp_grm/tests/grm_ticket_stage.py
spp_grm/tests/res_partner.py

Unit tests executed by the author...

spp_grm/tests/grm_ticket.py
spp_grm/tests/grm_ticket_stage.py
spp_grm/tests/res_partner.py

How to test manually...

• Install the module spp_grm.
• Open the Individual or Group Registry menu.
• Open an individual or group.
• Click the Tickets button to display the existing tickets for the registrant or create a new one.
• To manage the tickets, a Grievance Redress Mechanism (GRM) manager can assign the tickets to GRM users who will perform the necessary actions based on the description of the ticket. This is done by clicking the Helpdesk menu.
• In the Helpdesk UI, a list of tickets will be displayed. Open a ticket to assign to a GRM user.
• GRM users can only see the tickets assigned to them. A kanban view is available and can be used to easily change the stage of the tickets.
• Communications, schedule activities, and upload or open files can be done using the chatter.

Links

• https://github.com/OpenSPP/openspp-modules/issues/357

[sonarqubecloud[bot]]

Quality Gate failed

Failed conditions
1 Security Hotspot
15.4% Duplication on New Code (required ≤ 3%)

See analysis details on SonarCloud

[gonzalesedwin1123]

@celinenilla Considering that the findings of the QA is more on the user roles and access rights, I suggest that we merge this PR now and that new tickets be created to continue working on it.