OpenCTI is not available via web browser

[juazunco]

Description

I can't access OpenCTI via web browser.

Environment

1. OS: Debian 11
2. OpenCTI version: 5.3.7
3. OpenCTI client: Web browser
4. Other environment details: VMWare Pro 16.1.2, Docker Community 20.10.17, and Portainer 2.14.2.

Reproducible Steps

Steps to create the smallest reproducible scenario:

1. Install a single Docker node (https://docs.docker.com/engine/install/debian/)
2. Install Portainer on the Docker node (https://docs.portainer.io/start/install/server/docker/linux) using ports 18000 and 9443.
3. Install OpenCTI using docker-compose.yml and .env files (https://github.com/OpenCTI-Platform/docker)
4. The OpenCTI web page is not available from the Docker node.

Expected Output

Access OpenCTI via web browser from the single Docker node.

Actual Output

OpenCTI is not available even though it is published on 172.18.0.9 and the port 8080 is open on the docker node (10.10.10.5).

From the Docker node I can ping 172.18.0.9 successfully.

Additional information

I deployed OpenCTI without using Portainer but it didn't work either.

Screenshots (optional)

[SamuelHassine]

Hello @juazunco,

It seems your platform does not start at all. Can you please share here the log of the platform container? It should give you more information about why the process is not starting.

Kind regards, Samuel