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Problem to upload file higher than 13MB

Open Bapth-R opened this issue 3 years ago • 4 comments

Hello, Thanks for your great work :)

Description

I want to upload a zip file (14,7 MB) to the Document part but the file does not want to be upload to the OpenEx platform. I tested to uploading zip files smaller than 10MB and it worked.

Environment

  1. OS (where OpenEx server runs): Debian 11
  2. OpenEx version: OpenEx 3.0.2

Thanks, BR

Bapth-R avatar Oct 11 '22 08:10 Bapth-R

Hello,

I've just tested on the latest version (https://demo.openex.io) a 30MB file and it works well. Can you try to upgrade your platform?

Kind regards, Samuel

SamuelHassine avatar Oct 11 '22 10:10 SamuelHassine

Thanks for your answer. I updated the platform to the 3.2.0 version but it's the same problem. Where can I find the log file ?

Bapth-R avatar Oct 11 '22 11:10 Bapth-R

Hello @Bapth-R,

Can you check the response of upload query in the network console of your browser?

Do you have any output in the platform Docker container when you upload the file?

Kind regards, Samuel

SamuelHassine avatar Oct 16 '22 08:10 SamuelHassine

Hello @SamuelHassine,

I have the 413 error on my browser : image

In the Docker container, I have any output related to the document uploading in the /logs/ part. Maybe I'm not looking on the right folder.

Regards, BR

Bapth-R avatar Oct 17 '22 09:10 Bapth-R