Renewals portal content creation and management decisions

[jrosindell]

~~We will need to phrase e-mail reminders to people~~

~~1. reminder that you need to review (with / without having received a free extension to the timeframe)~~ ~~2. second reminder that you need to review (with / without having received a free extension to the timeframe)~~ ~~3. thanks for renewing email~~ (moved to #439)

We need to decide on a pricing strategy

what if the recommended donation for a species has changed due to popularity updates should we offer a discount for the renewal e.g. 20% off to encourage renewal, but only if price has not decreased

~~Should we allow for infinite sponsorship? I suggest we should include a flag for it in the database for perpetual sponsorships and administrate them by hand, but not provide an easy to tick box for this.~~ (decided not to do)

Should we add 'anonymous donation' button to sponsor_leaf page so people can do this if they wish. Pros - some might want to use it Cons - might look pushy and needs to be carefully explained that an anonymous donation does not result in donor messaging e.g. e-mails. and it's extra work Maybe we should encourage people to put anonymous on a random leaf if they want to do this? I suggest we do the latter for the renewals portal.

For sponsorship texts that were not 100% appropriate what should we do? We will need to handle the case that the same user has some appropriate texts and some less so.

[jrosindell]

We also need to decide about renewals of leaves that were originally sponsored through partners.

[jrosindell]

new price = current price *0.8 regardless of circumstances

[jrosindell]

~~sponsorship_text_level will be used to determine who gets e-mailed automatically and who gets a personalised e-mail sponsorship_text_level = NULL should mean they get e-mailed as normal.~~ (moved to #439 )

[jrosindell]

we will need to handle the 'contact us' price cases differently - we need to check what the renewals portal does in this case

[jrosindell]

@hyanwong here is what I think we've decided....

new price = current price *0.8 regardless of circumstances partners get the same percentage as before. The only thing I'm not sure about is how we're going to handle sponsorship_text_level - this is a management decision that we need to make soon.

[lentinj]

new price = current price *0.8 regardless of circumstances

This is controlled via. sponsorship.renew_discount, the default being 0.2

partners get the same percentage as before.

@jrosindell "before" meaning we should copy partner_percentage from the previous sponsorship, or we should find the partner data and copy it from there? The latter is the right choice IMO, if that helps.

• [x] Populate partner_percentage in reservation_confirm_payment

how we're going to handle sponsorship_text_level

Again, we're not copying that over as yet.

we need to check what the renewals portal does [for 'contact us' price cases]

They're listed in the expiry table like any other OTT, but you can't buy them. Email reminders don't exist yet, but I don't think this needs to be a special case.

[hyanwong]

new price = current price *0.8 regardless of circumstances

This is controlled via. sponsorship.renew_discount, the default being 0.2

Ah, I guess I'll need to add that to the server setup.

[lentinj]

new price = current price *0.8 regardless of circumstances

This is controlled via. sponsorship.renew_discount, the default being 0.2

Ah, I guess I'll need to add that to the server setup.

You don't have to, the default is correct (when applied it's price * (1 - renew_discount)).

[jrosindell]

partners get the same percentage as before. @jrosindell "before" meaning we should copy partner_percentage from the previous sponsorship, or we should find the partner data and copy it from there? The latter is the right choice IMO, if that helps.

Agreed - we should collect the partner_percentage from the partner data table rather than copy across

[jrosindell]

we need to check what the renewals portal does [for 'contact us' price cases] They're listed in the expiry table like any other OTT, but you can't buy them. Email reminders don't exist yet, but I don't think this needs to be a special case.

If 'banned' species with no renewal price come up on the renewal page then the user should just get a bit of text saying "This species is a special case. You can still renew your sponsorship but you will need to contact us."

The e-mail reminder system should not send e-mails to the user about these species, it should instead send the same e-mail text to [email protected] for admin handling.

[lentinj]

If 'banned' species with no renewal price come up on the renewal page then the user should just get a bit of text saying "This species is a special case. You can still renew your sponsorship but you will need to contact us."

Exactly. If you can't renew, since e.g. it's banned, you see "To renew, please write to us".

The e-mail reminder system should not send e-mails to the user about these species, it should instead send the same e-mail text to [email protected] for admin handling.

Added to #439.

[lentinj]

partner_percentage is now re-loaded and updated on renew or expire-and-repurchase. I don't think there's any other actions for me or Yan here now.