Badge not clean after open app

[Marcuspo]

Description:

In app, after i send one push, the badge not clean after.

https://user-images.githubusercontent.com/17353066/180772688-10d70549-0c1a-4aa8-ae50-e78aa39c9d9b.MP4

Environment

1. What version of the OneSignal React-Native SDK are you using? R: "^4.3.0"

2. How did you add the SDK to your project (eg. npm) R: yarn

Steps to Reproduce Issue:

1. Send one push
2. Badge is incremented
3. Open app
4. Close app
5. Send another push
6. Badge not clean

[jkasten2]

@Marcuspo There are few things that can cause the badge count internal counter to be reset back to 0. It requires the following to be setup correctly:

• NSE (Notification Service Extension)
  • See how to debug
• App Groups
  • Double check step "4.4 Add App Group"
• If you have an older OneSignal app you created in June 2018, the badge setting can be changed from setup
  • This used be tracked on player.badge_count

If you have an issue with the NSE or App Groups still after trying to debug you may want to also include onesignal-expo-plugin as this automatically sets these up for you.

[fabriciosautner]

Same problem

[manuhook]

I'm having the same problem on iOS since few weeks, it was working before.

[manuhook]

@jkasten2 We have check your recommandations but still no luck, the badge is no reseting back to 0 on a new notification as it should be : https://documentation.onesignal.com/docs/troubleshooting-ios#previous-push-notifications-disappear

The problem is happening since 1 month (no changes on the app notification source code), we are using react-native-onesignal 4.4.1. I guess the problem appeared after an iOS or Xcode update.

[fabriciosautner]

For us, it's been almost 2 years now that we have the same problem. To date it has not been resolved.

[jaredswenson]

Any updates on this?