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Request made from Plex Watchlist doesn't trigger notification

Open dr3am37 opened this issue 2 years ago • 6 comments

Describe the bug Request made from Plex Watchlist doesn't trigger notification

To Reproduce Steps to reproduce the behavior:

  1. Add to Watchlist

Expected behavior When a request is imported from the watchlist a notification will be sent out as if the user added it himself

Screenshots If applicable, add screenshots to help explain your problem.

Logs (Logs directory where Ombi is located) If applicable, a snippet of the logs that seems relevant to the bug if present.

Desktop (please complete the following information):

  • OS: Unraid

Ombi Version (please complete the following information):

  • Version 4.16.11
  • Plex
  • Database Type: MySQL

Additional context Add any other context about the problem here.

dr3am37 avatar Apr 16 '22 10:04 dr3am37

Hi!
Thanks for the issue report. Before a real human comes by, please make sure you used our bug report format.
Have you looked at the wiki yet? https://docs.ombi.app/
Before posting make sure you also read our FAQ.
Make the title describe your issue. Having 'not working' or 'I get this bug' for 100 issues, isn't really helpful.
If we need more information or there is some progress we tag the issue or update the tag and keep you updated.
Thanks!
Ombi Bot.

github-actions[bot] avatar Apr 16 '22 10:04 github-actions[bot]

Did your user log out and back in after the main update? And their user on Ombi is a Plex user right?

and in your Plex settings, you have enabled that option?

tidusjar avatar Apr 16 '22 15:04 tidusjar

The user is me and I didn't have Ombi before the last update, logged in and out several times and my user is a Plex user. Plex settings has the option enabled and it works (stuff get requested, just not notified when processed as opposed to manually requesting in Ombi)

dr3am37 avatar Apr 17 '22 18:04 dr3am37

Your user the admin?

tidusjar avatar Apr 17 '22 18:04 tidusjar

I noticed the same thing, new install of Ombi, never used anything before 4.16.x. Used it from my own account, which is the Plex owner. However, I only tried it with one show, which already ended many years ago.

Since it didn't work, I wasn't going to rely on it, and didn't try further. Also, since it doesn't fetch all seasons, instead only the latest, it also isn't useful for me anyway.

Gwindalmir avatar Aug 03 '22 05:08 Gwindalmir

Users with the Admin or Power User role in Ombi don't get notifications, this is normal behaviour

tidusjar avatar Aug 03 '22 18:08 tidusjar

Sorry this is a bit old but I just came across this issue too. I have a user that's able to add to their watchlist via Plex and their requests come through in Ombi. The problem is that I receive no notification when requests are submitted this way. If that same user logs into Ombi and manually submits a request, I get a notification so I can either approve or deny the request.

trickinit avatar Mar 14 '24 21:03 trickinit