Multiple users having issues adding groups

[nhialee]

Some of our users are unable to add groups into the Contact Group Lookup.

I am able to temporarily fix the issue by deleting the user's FavoriteDistributionList in the database but the issue randomly reappears within a few weeks. Is there anything else I can try?

[mikeymikens]

@nhialee I'm having a similar issue where no groups show when the app is loaded. Searching a group works, but when you click add you are brought back to the initial "Welcome to Contact Group Lookup" screen with no groups. I'll have to look for this database file you mentioned.

[nhialee]

@nhialee I'm having a similar issue where no groups show when the app is loaded. Searching a group works, but when you click add you are brought back to the initial "Welcome to Contact Group Lookup" screen with no groups. I'll have to look for this database file you mentioned.

Hopefully, the following instructions can help you temporarily fix the issue.

Manually delete the user's favorite distribution list from the database.

Step 1: Find the user's Object ID in Azure

1. Log in to the Azure Portal
2. Click Azure Active Directory
3. Click Users
4. Search for the user and click on their name
5. Copy the "Object ID"

Step 2: Delete the user's Favorite Distribution List

1. Download and install "Microsoft Azure Storage Explorer" if you have not.
2. Launch Microsoft Azure Storage Explorer
3. Select the Subscription
4. Select the Storage Account that Contact Group Lookup was installed on
5. Click Tables
6. Click FavoriteDistributionLists
7. Click Query
8. Paste the user's Object ID into the Value field (Make sure there's only one single query line)
9. Press F5 or the green play icon to process the query
10. Select all tables
11. Click Delete

[mikeymikens]

@nhialee I have not been able to use this in a couple months and this worked. Thanks. Hoping for a permanent fix as well.