Jira Service Desk Change Request no longer creating new tickets in JIRA

[dan-close]

Severity

1 customer reported

Version

2025.4.747

Latest Version

I could reproduce the problem in the latest build

What happened?

The Jira Service Desk Change Request step reports as successful in Octopus, but no tickets are being created in JIRA.

Reproduction

• Create a JIRA instance with JSM enabled.
• Create a deployment process using the Jira Service Desk Change Request step.
• Run a deployment and observe that the step succeeds.
• Verify that no Change Request has been created in JIRA.

Error and Stacktrace

No errors present

More Information

No response

Workaround

No response