Every day at a random time the connection to OnlyOffice in NextCloud is disconnected

[Kepmas1er]

This issue is unique.

• [X] I have used the search tool and did not find an issue describing my bug.

Operating System of DocumentServer

Docker

Version information

7.2 OnlyOffice Community Edition

Expected Behavior

Stable operation without disconnection

Actual Behavior

Every day you have to manually click on the “save” button in NextCloud to restore the connection with onlyoffice

Reproduction Steps

No response

Additional information

No response

[Kepmas1er]

Help me pls fix bug, or suggest a script to detect disconnections and reconnect

[igwyd]

Hello @Kepmas1er, we know about this and already fix it, issue https://github.com/ONLYOFFICE/onlyoffice-nextcloud/issues/882, please update onlyoffice-documentserver to the actual version - 7.5.1 now and update the onlyoffice-nexcloud connector.

[tromlet]

I mean, I'm on 7.9.4 on Nextcloud 25.0.13 and I still seem to have this issue.

[igwyd]

Did you read the recommendations from this, did it help?

[ihdem]

From several weeks, some of my customer have the same issue. After some research, today i have found a solution. In the config.php file of your nextcloud installation, add or modify this line 'overwrite.cli.url' => 'https://fdqn-of-your-nextcloud-instance'! After try this comment sudo -u www-data php occ onlyoffice:documentserver --check. If no error, that's done !

[quentinDupont]

If I understand well this thread, set this parameter :

sudo -u www-data php occ config:system:set onlyoffice editors_check_interval --value=0

(And not sudo -u www-data php occ config:app:set onlyoffice editors_check_interval --value=0 apparently)

And we have to wait that this PR (code modification) is merged for future release : https://github.com/ONLYOFFICE/onlyoffice-nextcloud/pull/965 At the moment, it's merged in "develop" branch, not master and I don't know their flow. Last version of Onlyoffice app was in december, so hopefully, we will get a new version soon.