OnlyOffice Integration in Nextcloud (ONLYOFFICE cannot be reached. Please contact admin)

[WuMaKu84]

Dears,

I have a question regarding OnlyOffice Integration into my nextcloud. Both installations (Nextcloud and OnlyOffice) work completely fine on their own (except slow WebDAV speed on Nextcloud), but trying to open a Document results in an “ONLYOFFICE cannot be reached. Please contact admin” Error!

Environment OpnSense Firewall with HAproxy listening for

• cloud.mydomain.com
• office.mydomain.com forwarding (with SSL offloading) to
• vs-cloud01.mydomain.com
• vs-onlyoffice.mydomain.com

Nextcloud Installed via Snap on Ubuntu 20.4.3

1. The following settings have been made: Set Accepted Hosts sudo vim /var/snap/nextcloud/current/nextcloud/config/config.php a. Add

'trusted_domains' =>
  array (
    0 => 'ipaddress',
    1 => 'cloud.mydomain.com',
    2 => 'vs-cloud01.mydomain.com,
    3 => 'vs-cloud01',
    4 => 'cloud01.mydomain.com,
  ),

b. For OnlyOffice Integration, add

  'allow_local_remote_servers' => true,
  'onlyoffice' =>
  array (
    'jwt_header' => 'AuthorizationJwt',),

OnlyOffice Installed via Installation-Script (non Docker Option) on Ubuntu 20.4.3

1. The following settings have been made: Settings – Customization 1.1. DNS Settings Custom domain name Check domain name office.mydomain.com

The screenshots show my current integration settings (integration itself works flawless), the possibility to open OnlyOffice and Nextcloud via the given link: https://ibb.co/VtsCx1y https://ibb.co/6Bf5jGs https://ibb.co/YcKnbXs

Anyone has an idea, what I’m missing?

Many thanks and best regards

[SergeyKorneyev]

Hello, A couple of questions:

1. Are both Nextcloud and Document Server installed on the same server or separate ones?
2. Have you tried leaving the Advanced server settings in Nextcloud blank?

[WuMaKu84]

Hi Sergey,

1. They are installed on separate Ubuntu servers
2. Just tried (tried during the installation, but figured out to get registered using the settings I've written) again, not able to register this way... the registration / integration works, but is not usable afterwards!

You can view the chart here: https://ibb.co/w6vRqsD

Many thanks and best regards

[fredbcode]

Same here with official docker image, onlyoffice worked before but not now Sorry I don't know when the issue appears exactly ...

[agentlibre]

Identical bug here which makes the software unworkable; it has happened suddenly.

Any updates on the topic?