ReferenceError: dd is not defined

[cord44]

This issue is unique.

• [X] I have used the search tool and did not find an issue describing my bug.

Operating System of DocumentServer

Docker

Version information

7.2

Expected Behavior

Completely load the document to edit, yesterday when I tested this it worked.

Actual Behavior

I have opened the onlyoffice editor from my app and I have had the next problem:

sdk-all.js:9 Uncaught 
ReferenceError: dd is not defined
    at sdk-all.js:9:63
    at sdk-all.js:13852:84
sdk-all-min.js:1032 Uncaught 
TypeError: Cannot read properties of undefined (reading 'ia')
    at b.ia (sdk-all-min.js:1032:466)
    at b.Me (sdk-all-min.js:1032:343)
    at e.bBd (sdk-all-min.js:1211:455)
    at h.bBd (sdk-all-min.js:1551:451)
    at HTMLScriptElement.<anonymous> (sdk-all-min.js:1156:441)
sdk-all-min.js:1396 Uncaught 
TypeError: Cannot read properties of null (reading 'Ub')
    at h.cod (sdk-all-min.js:1396:356)
    at h.n (sdk-all-min.js:1361:390)
    at h.Krd (sdk-all-min.js:1398:400)
    at h.Uob (sdk-all-min.js:1520:163)
    at e.u7c (sdk-all-min.js:1211:146)
    at sdk-all-min.js:1175:314
    at nb (sdk-all-min.js:715:343)
    at sdk-all-min.js:716:83
    at K.hb.onreadystatechange (sdk-all-min.js:510:140)
sdk-all-min.js:1542 Uncaught (in promise) 
TypeError: Cannot read properties of null (reading 'Ub')
    at h.xRc (sdk-all-min.js:1542:224)
    at h.Lcd (sdk-all-min.js:1405:124)
    at qm.Tob (sdk-all-min.js:1192:26)
    at e.Eih (sdk-all-min.js:208:30)
    at Dm.Tob (sdk-all-min.js:200:418)
    at f.pYe (sdk-all-min.js:223:429)
    at f.cYe (sdk-all-min.js:227:185)
    at f.rVg (sdk-all-min.js:231:64)
    at f.FVg (sdk-all-min.js:238:462)
    at i.<anonymous> (sdk-all-min.js:238:328)

I had could to see it in the browser console. This only happen for excel and word files, when I try to open an power point file this works fine.

Then, I reinstalled all the server from scrash in docker and I tried to open the word example file and happened the same error.

Reproduction Steps

• sudo docker run -i -t -d -p 80:80 --name only_office --restart=always -e JWT_SECRET=my_jwt_secret onlyoffice/documentserver-de
• sudo docker exec d05ab411a8b9 sudo supervisorctl start ds:example

Additional information

No response

[stepjacky]

i think you can try to updating onlyoffice to the lasted version to avoiding this issue

[cord44]

i think you can try to updating onlyoffice to the lasted version to avoiding this issue

Thank you for your support, but I am actually working with the lastest versión of onlyoffice/documentserver

[brainframe-me]

I have exactly the same @cord44 but then with actual latest version 8.0.1, 3 days ago all worked, and now this breaks with the same error Could it by chance be you were also recently on the commercial edition documentserver-de using the same domain name just before?

I get following error:

[2024-06-03T20:55:13.211] [ERROR] [localhost] [f550f90c-8a5c-44e0-3af4-536a16f2cc202024-05-30T20.01.30.571Z] [hidden object] nodeJS - clientLog: changesError: Error: Uncaught ReferenceError: dd is not defined Script: https://hidden.com/8.0.1-31/sdkjs/word/sdk-all.js Line: 1:61 userAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36 Edg/125.0.0.0 platform: Win32 isLoadFullApi: false isDocumentLoadComplete: false DocumentInfo: no logic document performance.memory: {"totalJSHeapSize":146785251,"usedJSHeapSize":126644127,"jsHeapSizeLimit":4294705152} StackTrace: ReferenceError: dd is not defined at https://ds.brainframe.com/8.0.1-31/sdkjs/word/sdk-all.js:1:61 at https://ds.brainframe.com/8.0.1-31/sdkjs/word/sdk-all.js:1022:14197

[cord44]

Yes, you are correct @brainframe-me , I started to use the onlyoffice/documentserver with -de, then this expire and I changed to documentserver without -de, this worked for some days and then this just return the error when I open the editor.

[zou123456]

Do you have a solution to this problem?

[avdddd1111]

Hello @cord44 , @brainframe-me !

Sorry for late reply!

Please update the document server to the latest version. And check if the issue persists.

Since we only support the current latest version, and your issue may already be fixed in it.

I was unable to reproduce the issue, so I need a more detailed description of the scenario.

If the issue persists, please provide a detailed scenario for reproducing the problem.

[Rita-Bubnova]

This issue was closed due no response.