Error previewing ppt file with error code 3221226505

[185067977]

This issue is unique.

• [X] I have used the search tool and did not find an issue describing my bug.

Operating System of DocumentServer

Windows Server

Version information

8.0.1

Expected Behavior

When I preview the ppt file, I should be able to preview it normally.

Actual Behavior

When I preview the ppt file, I receive a prompt saying "Error occurred while opening the file". Upon checking the log, I find that it is a document conversion issue. The error log is "ExitCode (code=3221226505; signal=null; error: -80)".

Reproduction Steps

After installing the community version, integrate it into the project for PPT file preview. Below is my configuration file information

{ "document": { "fileType": "ppt", "key": "cf84bc6dde1911f49dba", "title": "demo_d16a50ad89b44fdeab19972ff0593af6.ppt", "permissions": { "edit": false, "print": false, "download": false }, "url": "http://192.168.1.123:8080/profile/template/2024/05/08/demo_d16a50ad89b44fdeab19972ff0593af6.ppt", "isForm": false }, "documentType": "slide", "editorConfig": { "lang": "zh-CN", "customization": { "autosave": false, "chat": false, "comments": false, "help": false, "plugins": false, "customer": { "name": "tonsun" }, "about": true, "feedback": false }, "canCoAuthoring": true }, "width": "100%", "height": "100%", "type": "desktop", "frameEditorId": "vabOnlyOffice", "parentOrigin": "http://localhost" }

Additional information

My system version is Windows 10 Home Edition

[askonev]

@185067977 Greetings. Please check on your side how the ppt file opens through our test file manager (route /example/) (if you were collecting onlyoffice docs on windows, you met a mention of it)

[askonev]

Also, if the file does not contain confidential information, you can send it to me for a test

[Rita-Bubnova]

This issue was closed due no response.