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xls type files cannot be saved, but can be previewed

Open TangTing520 opened this issue 3 years ago • 3 comments

Hi @ShockwaveNN The xls type file cannot be saved, but it can be previewed. Have you solved it? How to solve it? Looking forward to the reply 4da9fe23d40b5355a800405ecb06f02 !

TangTing520 avatar Jul 27 '22 09:07 TangTing520

This is network error and something should be in logs of DocumentServer in /var/log/onlyoffice, probably some connection error

ShockwaveNN avatar Jul 27 '22 09:07 ShockwaveNN

c90e4fb33452fc18db127d69f75e6a5 [2022-07-27T09:44:30.159] [ERROR] nodeJS - stdout (id=90xls_7297): [2022-07-27T09:44:30.159] [ERROR] nodeJS - stderr (id=90xls_7297): [2022-07-27T09:44:30.159] [ERROR] nodeJS - ExitCode (code=88;signal=null;error:-88;id=90xls_7297) [2022-07-27T09:44:46.263] [ERROR] nodeJS - stdout (id=90xls_1095): [2022-07-27T09:44:46.263] [ERROR] nodeJS - stderr (id=90xls_1095): [2022-07-27T09:44:46.263] [ERROR] nodeJS - ExitCode (code=88;signal=null;error:-88;id=90xls_1095)

I don't understand what this error means

TangTing520 avatar Jul 27 '22 09:07 TangTing520

I don't think it's this error, some other errors should be, maybe in nginx log

ShockwaveNN avatar Jul 27 '22 09:07 ShockwaveNN

I have also had this problem. After editing, xls and doc files cannot be saved. The log prompts "A document saving error has occurred."

Programmer-Andy avatar Oct 12 '22 06:10 Programmer-Andy

image There is no error message in nginx I don't know how to deal with it at present. What good suggestions do you have

Programmer-Andy avatar Oct 12 '22 06:10 Programmer-Andy

@15717169499 Please create a new issue, your's and OP's may be not related

And add more info about your setup

Usually, this errors mean that DocumentServer cannot connect to DMS because of networking problems and errors will be not in the converter log, but in docservice logs

I'm closing this issue because OP do not respond

ShockwaveNN avatar Oct 12 '22 06:10 ShockwaveNN