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OnlyOffice Desktop Editor for MacOS ignores Option Key on german keyboard layout

Open mhoffmann75 opened this issue 3 years ago • 4 comments

This issue is unique.

  • [X] I have used the search tool and did not find an issue describing my bug.

Operating System

macOS 10.12 or higher

Version information

7.1.1

Expected Behavior

Pressing Option-L should print "@" , Option-E should print "€" and Option-shift-7 should print "" on german apple keyboard.

Actual Behavior

All Option-something Characters are ignored in OnlyOffice for MacOS and not added in text oder tables. This happens with builtin keyboard or external bluetooth keyboard (both german layout).

All other Apps on Macbook work as expected.

Reproduction Steps

Start OnlyOffice 7.1.1 on MacOS. Create new text document. Start writing and press one of those characters that can only be accesses via option key.

Additional information

Same result for left and right Option key.

mhoffmann75 avatar Jul 23 '22 15:07 mhoffmann75

Hello, @mhoffmann75. We know about this behaviour. We discuss this issue with our development team (issue 58111 and 57410 in our internal issue tracker). Thank you for report.

Gingetsu avatar Jul 25 '22 11:07 Gingetsu

Moving this issue to DocumentServer repo, since it's our base product and problem actual there too

ShockwaveNN avatar Jul 25 '22 11:07 ShockwaveNN

I have a similar issue on macOS as well with ONLYOFFICE 7.1.1. I have Hungarian keyboard and while Option + KEY only work in four cases:

  • Option + U = ¨
  • Option + I = ^
  • Option + , = –
  • Option + n = ~

When I try to input something that requires Option + Shift + KEY (like * which is Option + Shift + ,) nothing happens.

istvnurbn avatar Sep 07 '22 09:09 istvnurbn

Hello, @istvnurbn. Yes, this is the same issue as in the original, and it's still not solved, sorry. Thank you for report.

Gingetsu avatar Sep 08 '22 14:09 Gingetsu

I'm using 7.1.1, can you please give an estimate when this will be fixed? It's very annoying...

cmahnke avatar Oct 27 '22 05:10 cmahnke

@cmahnke Sorry, we (QA team) cannot provide any timeframe for that. If you really need this issue to be fixed - please contact [email protected]

ShockwaveNN avatar Oct 27 '22 06:10 ShockwaveNN

It seems that this has been already fixed, since 7.2.1 works for me with german layout. Thanks for your help.

mhoffmann75 avatar Nov 01 '22 14:11 mhoffmann75