ONLYOFFICE
Update glibc(libc.so.6) to fresh version.
Hi! I'm getting an error after launch that libc.so.6 cannot find the file/directory.
Info about host mashine:
user@home:/$ uname -a
Linux IF72 6.11.0-25-generic #25~24.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue Apr 15 17:20:50 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
user@home:/$ docker -v
Docker version 28.1.1, build 4eba377
Start command:
sudo docker run -i -t -d -p 80:80 onlyoffice/documentserver
Logs:
user@home:/$ sudo docker run -it --rm onlyoffice/documentserver /bin/bash
/bin/bash: error while loading shared libraries: libtinfo.so.6: cannot open shared object file: No such file or directory
From what I understand, the error with libc.so.6 indicates a critical incompatibility between my system and the ONLYOFFICE image. This is a deep-level issue related to glibc versions.
What can you comment on?
Hello @Biggy905, I have exactly the same environment. The error shows missing library libtinfo.so.6 in the container. I don’t understand why. It’s definitely in our release image, I checked it.
igwyd@ubu24-04:~$ sudo docker run -i -t -d -p 80:80 --name oo-ds onlyoffice/documentserver
igwyd@ubu24-04:~$ sudo docker exec -it oo-ds /bin/bash
root@15590ec23154:/# ldconfig -p | grep libtinfo.so.6
libtinfo.so.6 (libc6,x86-64) => /lib/x86_64-linux-gnu/libtinfo.so.6
Maybe you rebuilt the image?
Thank you, @igwyd !
I rebuilt the image and run:
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker run -i -t -d -p 80:80 --name oo-ds-test onlyoffice/documentserver
List of containers:
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker images
REPOSITORY TAG IMAGE ID CREATED SIZE
onlyoffice/documentserver latest 8802f525e0a0 5 weeks ago 3.53GB
Logs for the oo-ds-test container:
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker logs 08efb92e2048
/bin/bash: error while loading shared libraries: libtinfo.so.6: cannot open shared object file: No such file or directory
Hash info:
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker images --digests
REPOSITORY TAG DIGEST IMAGE ID CREATED SIZE
onlyoffice/documentserver latest sha256:0daa2d1d414d49286bfa9495fc0c936e7e73edaf8944a61102a7a6353a952297 8802f525e0a0 5 weeks ago 3.53GB
Perhaps the image was not downloaded completely, try downloading it again:
docker rm -fv <CONTAINER_ID>
docker rmi onlyoffice/documentserver
docker pull onlyoffice/documentserver
I’ve done everything you asked. The image is missing the file libtinfo.so.6(glibc).
Here’s the list of logs I collected:
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker ps -a
[sudo] пароль для user:
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
08efb92e2048 onlyoffice/documentserver "/app/ds/run-documen…" 3 hours ago Exited (127) 3 hours ago oo-ds-test
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker rm -fv 08efb92e2048
08efb92e2048
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker ps -a
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
user@home:~/Projects/office/Docker-DocumentServer$ docker rmi onlyoffice/documentserver
Error response from daemon: No such image: onlyoffice/documentserver:latest
user@home:~/Projects/office/Docker-DocumentServer$ docker pull onlyoffice/documentserver
Using default tag: latest
latest: Pulling from onlyoffice/documentserver
1e51ab145acf: Pull complete
73bcde1a6e14: Pull complete
bbb2816a8b81: Pull complete
2726e237d1a3: Pull complete
77831741af2c: Pull complete
e4d90cbd2ba3: Pull complete
a85fc726f853: Pull complete
Digest: sha256:0daa2d1d414d49286bfa9495fc0c936e7e73edaf8944a61102a7a6353a952297
Status: Downloaded newer image for onlyoffice/documentserver:latest
docker.io/onlyoffice/documentserver:latest
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker run -i -t -d -p 80:80 --name oo-ds-test onlyoffice/documentserver
[sudo] пароль для user:
323a2c6d0878601b0ca264bedb3a550f12c5ab25934fac0be01b48c1c56081e2
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker images
REPOSITORY TAG IMAGE ID CREATED SIZE
onlyoffice/documentserver latest 8802f525e0a0 5 weeks ago 3.53GB
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker logs
docker: 'docker logs' requires 1 argument
Usage: docker logs [OPTIONS] CONTAINER
Run 'docker logs --help' for more information
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker logs 8802f525e0a0
Error response from daemon: No such container: 8802f525e0a0
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker ps -a
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
323a2c6d0878 onlyoffice/documentserver "/app/ds/run-documen…" 48 seconds ago Exited (127) 46 seconds ago oo-ds-test
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker logs 323a2c6d0878
/bin/bash: error while loading shared libraries: libtinfo.so.6: cannot open shared object file: No such file or directory
user@home:~/Projects/office/Docker-DocumentServer$ sudo docker images --digests
REPOSITORY TAG DIGEST IMAGE ID CREATED SIZE
onlyoffice/documentserver latest sha256:0daa2d1d414d49286bfa9495fc0c936e7e73edaf8944a61102a7a6353a952297 8802f525e0a0 5 weeks ago 3.53GB
Thank you.
Unfortunately I don't understand yet why this is happening. Is this issue only with the onlyoffice/documentserver container? Try some other, nginx, nextcloud etc.
I also don’t understand yet why there are no glibs in the container. I’ll try running it a bit later on Ubuntu 22.04 and share all the details.
