An error occurred while saving the file.

[Ccaomei]

When I clicked the Save button after editing the document, a box popped up that said:An error occurred while saving the file. Please use the 'Download as' option to save the file to your computer hard drive or try again later. Please help to answer it, thank you very much!

[Ccaomei]

Start commandSfcCallback: docId = 1313714027 [2022-12-01T16:18:42.036] [DEBUG] nodeJS - getCallbackByUserIndex: docId = 1313714027 userIndex = 1 callbacks = {"userIndex":1,"callback":"http://192.168.10.154:8086/only/CallBackServlet?fileName=sample (16).docx"} [2022-12-01T16:18:42.038] [DEBUG] nodeJS - Callback commandSfcCallback: docId = 1313714027 callback = http://192.168.10.154:8086/only/CallBackServlet?fileName=sample%20(16).docx [2022-12-01T16:18:42.039] [DEBUG] nodeJS - postData request: docId = 1313714027;url = http://192.168.10.154:8086/only/CallBackServlet?fileName=sample%20(16).docx;data = {"key":"1313714027","status":7,"users":["78ele841"],"actions":[{"type":2,"userid":"78ele841"}],"lastsave":"2022-12-01T08:18:40.000Z","forcesavetype":1} [2022-12-01T16:18:42.065] [DEBUG] nodeJS - postData response: docId = 1313714027;data = {"error":0} [2022-12-01T16:18:42.066] [DEBUG] nodeJS - End commandSfcCallback: docId = 1313714027 [2022-12-01T16:18:42.066] [DEBUG] nodeJS - End receiveTask: docId = 1313714027 [2022-12-01T16:18:42.067] [DEBUG] nodeJS - pubsub message start:{"type":12,"docId":"1313714027","data":{"type":1,"time":1669882720000,"success":false}}

[igwyd]

Hello @Ccaomei, sorry for the late reply. Please fill out our form and provede steps to reproduse issue.

[Rita-Bubnova]

This issue was closed due no response.