ONLYOFFICE
There was an error opening the file
Do you want to request a feature or report a bug? BUG
What is the current behavior? When I click on create a file and open, the error appears that the file cannot be opened. I have an installation similarly on another server and it works fine, now I don't know if it's some configuration that's missing., I just configured that server.
If the current behavior is a bug, please provide steps to reproduce and, if possible, a minimal demonstration of the problem.
https://user-images.githubusercontent.com/981368/194986151-48d948bf-4520-4eee-9a82-238111cc239d.mp4
What is the expected behavior? Open the file in Onlyoffice.
Did this work in previous versions of DocumentServer? I haven't tested it, it's a fresh install.
Docker DocumentServer tag:
Host Operating System: Ubuntu ARM64
LOG
https://pastebin.com/rKPcJrED
Seems there is some problems with your dms
Are using nextcloud or owncloud or something else
Could you check that integrated example located at docserverurl/welcome is working fine?
I have a server configured like this and it works, I went to configure another one.
Do you refer to this? https://oo-ruscher.j3d1.xyz The Onlyoffice container is running there.
@talesam Yep, you should enabled example as mentioned on this page and check if there will be any errors via example
Took a look at your video once more
Did you specified JWT key in Nextcloud settings? Since v7.2.0 we got random JWT key by default, info at /welcome page
I didn't get to mess with the key, the strange thing is that my other server works well, I don't remember if I got to configure a key, I saw the configuration of the other nextcloud and put it the same. Where do I have to configure this? Do you think that's what's not crashing?
Where do I have to configure this?
They are random by default and as I said you can see info about JWT keys on /welcome page
Let's do it by steps..
- I'm using version 7.1.1.23, at least when I click on save this is what appears;
- It didn't work, still with the same exact error. I did the configuration you said, activated it, but it's still giving error.
https://helpcenter.onlyoffice.com/installation/docs-configure-jwt.aspx
Sorry, I'm out of ideas about what happen, it seems something is wrong on the network layer, maybe some firewall or proxy blocking file download
I do not know what to do next, so I'll leave this issue open, maybe someone else got ideas
Network I believe it's no problem, nextcloud and onlyoffice are on the same network, but I'll keep searching, thanks anyway.
If I find the solution I'll post it here.