OnlyOffice crashes and doesn't start

[Korne127]

This issue is unique.

• [x] I have used the search tool and did not find an issue describing my bug.

Operating System

macOS 10.12 or higher

Version information

7.5.1

Expected Behavior

When opening OnlyOffice, it should start as usual.

Actual Behavior

When opening OnlyOffice, it doesn't open and immediately crashes. When opening it via the search bar, this error window opens after the crash:

(The program ONLYOFFICE cannot be opened. 11)

The problem occurs on versions 7.5.0 and 7.5.1. 7.4.1 works as usual.

Reproduction Steps

No response

Additional information

I'm using a MacBook Air with macOS 11.5.2 and an M1 chip.

[Gingetsu]

Hello, @Korne127! Could you please send crash log macOS?

[Korne127]

Here: OnlyOffice Crash.txt

[Rita-Bubnova]

@soumyaDghosh Could you write more about your problem in a new issue?

[soumyaDghosh]

@Rita-Bubnova sorry for choosing the wrong issue tracker. This issue is already listed in the android one. https://github.com/ONLYOFFICE/documents-app-android/issues/303

I have made my comment there, and deleting my comment from here. But please help us fix it.

[Gingetsu]

Hello @Korne127! DesktopEditors v7.5.1 is released (11/14/2023). Could you tell me if your problem is recurring?

[Korne127]

Hey, I just downloaded the latest release and yeah, the problem still happens as I described it. :/

[Gingetsu]

@Korne127, Sorry, we're still working on it.

[Korne127]

This seems to be an issue with Big Sur (macOS 11). I updated to Sonoma (macOS 14) and the new OnlyOffice version (8.0.0) now works. But then I tried the old non-working version (7.5.1) and it didn't crash anymore as well.

[Gingetsu]

Yes, the problem with Big Sur. Thank you for telling me that the OnlyOffice is working for you now.

[Gingetsu]

I'm closing it issue until new requests.

[Korne127]

Why did you close it as completed? Could you close it as Not planned as it's not actually implemented / fixed?