Backup not working

[Ank164]

Latest versions of onlyoffice-community and documentserverf from repo looks like controlpanel is version 3.5.4.541 Ubuntu 18.04 when I try to run a backup in controlpanel i get the following error:

ASC.Api.ApiSetup - method error: http://127.0.0.1/api/2.0/portal/getBackupProgress.json - Server error System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Method not found: void ICSharpCode.SharpZipLib.Tar.TarOutputStream..ctor(System.IO.Stream,System.Text.Encoding) (Fault Detail is equal to Method not found: void ICSharpCode.SharpZipLib.Tar.TarOutputStream..ctor(System.IO.Stream,System.Text.Encoding)).

[Carazyda]

Hello @Ank164 Please provide more details:

1. How did you install and update Onlyoffice Workspace?
2. What version of dotnet is installed on your server?
3. When did this error appear? Did you change any settings?

[Ank164]

using the install-debian.sh script

sudo bash install-debian.sh -u true -it workspace

dotnet 7

appeared after upgrade

025-01-28 18:42:17,815 ERROR [24] ASC - RunJob - Params: { Id = 35d5db56-b55c-4d4f-a5ec-9d1998f6680d, Tenant = 1, File = onlyoffice_2025-01-28_13-42-17.tar.gz, BasePath = }, Error = System.MissingMethodException: Method not found: void ICSharpCode.SharpZipLib.Tar.TarOutputStream..ctor(System.IO.Stream,System.Text.Encoding) at ASC.Data.Storage.DiscStorage.DiscDataStore.CreateDataWriteOperator (ASC.Core.ChunkedUploader.CommonChunkedUploadSession chunkedUploadSession, ASC.Core.ChunkedUploader.CommonChunkedUploadSessionHolder sessionHolder) [0x00000] in <4863654605ec4dbbacc72db77edc37f6>:0 at ASC.Data.Backup.Storage.ConsumerBackupStorage.GetWriteOperator (System.String storageBasePath, System.String title, System.Guid userId) [0x00027] in <1c8c8244a45c4bdca85d5d1f38baaa31>:0 at ASC.Data.Storage.ZipOperators.ZipWriteOperatorFactory.GetWriteOperator (System.String storageBasePath, System.String title, System.String tempFolder, System.Guid userId, ASC.Data.Storage.ZipOperators.IGetterWriteOperator getter) [0x00000] in <4863654605ec4dbbacc72db77edc37f6>:0 at ASC.Data.Backup.Service.BackupWorker+BackupProgressItem.RunJob () [0x000d2] in <1c8c8244a45c4bdca85d5d1f38baaa31>:0

[Carazyda]

I think the problem is in the outdated version of your OS. Try updating it or migrating to a new server with a new version of Ubuntu. Be sure to backup the Data folders and the database dump.