Automatic data backup no longer works

[dslengel]

A third-party service is connected in the portal's settings. A copy can be made at any time. What could be the problem that an automatic data backup no longer works?

I'm glad to hear from you.

Thanks, Dirk

[Carazyda]

Hi @dslengel Where did you do the automatic backups? Does manual backup to this folder work? Are there any errors in svcBackup.log or web.api.log?

[dslengel]

A copy can be made at any time...

[Carazyda]

Not copy a file, we interested what about manual backup?

[dslengel]

Sorry, that is what I meant. A manual backup works to this folder.

Here the svcBackup.log: 2021-07-19 12:33:27,471 ERROR [12] ASC - System.IO.IOException: Der Prozess kann nicht auf die Datei "audit_events" zugreifen, da sie von einem anderen Prozess verwendet wird. bei System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) bei System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) bei ASC.Data.Backup.ZipReadOperator.Dispose() bei ASC.Data.Backup.Tasks.RestorePortalTask.RunJob() bei ASC.Data.Backup.Service.BackupWorker.RestoreProgressItem.RunJob() System.IO.IOException: Der Prozess kann nicht auf die Datei "audit_events" zugreifen, da sie von einem anderen Prozess verwendet wird. bei System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) bei System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) bei ASC.Data.Backup.ZipReadOperator.Dispose() bei ASC.Data.Backup.Tasks.RestorePortalTask.RunJob() bei ASC.Data.Backup.Service.BackupWorker.RestoreProgressItem.RunJob() 2021-07-19 12:33:27,562 ERROR [12] ASC.Common.Threading.Workers - ASC.Common.Threading.Workers.WorkItem1[ASC.Common.Threading.Progress.IProgressItem] MySql.Data.MySqlClient.MySqlException (0x80004005): Duplicate entry 'localhost' for key 'tenants_tenants.alias' bei MySql.Data.MySqlClient.MySqlStream.ReadPacket() bei MySql.Data.MySqlClient.NativeDriver.GetResult(Int32& affectedRow, Int64& insertedId) bei MySql.Data.MySqlClient.Driver.GetResult(Int32 statementId, Int32& affectedRows, Int64& insertedId) bei MySql.Data.MySqlClient.Driver.NextResult(Int32 statementId, Boolean force) bei MySql.Data.MySqlClient.MySqlDataReader.NextResult() bei MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior) bei MySql.Data.MySqlClient.MySqlCommand.ExecuteNonQuery() bei ASC.Common.Data.DbManager.ExecuteNonQuery(ISqlInstruction sql) bei ASC.Core.Data.DbTenantService.SaveTenant(Tenant t) bei ASC.Core.Caching.CachedTenantService.SaveTenant(Tenant tenant) bei ASC.Core.TenantManager.SaveTenant(Tenant tenant) bei ASC.Data.Backup.Service.BackupWorker.RestoreProgressItem.RunJob() bei ASC.Common.Threading.Progress.ProgressQueue.<>c.<.ctor>b__2_0(IProgressItem x) bei ASC.Common.Threading.Workers.WorkerQueue1.DoWork(Object state) 2021-07-19 12:36:08,401 ERROR [12] ASC - System.IO.IOException: Der Prozess kann nicht auf die Datei "crm_field_value" zugreifen, da sie von einem anderen Prozess verwendet wird. bei System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) bei System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) bei ASC.Data.Backup.ZipReadOperator.Dispose() bei ASC.Data.Backup.Tasks.RestorePortalTask.RunJob() bei ASC.Data.Backup.Service.BackupWorker.RestoreProgressItem.RunJob() System.IO.IOException: Der Prozess kann nicht auf die Datei "crm_field_value" zugreifen, da sie von einem anderen Prozess verwendet wird. bei System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) bei System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) bei ASC.Data.Backup.ZipReadOperator.Dispose() bei ASC.Data.Backup.Tasks.RestorePortalTask.RunJob() bei ASC.Data.Backup.Service.BackupWorker.RestoreProgressItem.RunJob()

and here the web.api.log: 2021-07-22 05:18:45,587 WARN [100] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 05:18:45,587 ERROR [100] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 05:37:16,050 WARN [191] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 05:37:16,050 ERROR [191] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 05:37:16,468 WARN [155] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 05:37:16,468 ERROR [155] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 06:43:25,742 WARN [184] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 06:43:25,742 ERROR [184] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 06:49:27,927 WARN [37] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 06:49:27,927 ERROR [37] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 07:18:12,491 WARN [67] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 07:18:12,491 ERROR [67] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 07:18:12,700 WARN [37] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 07:18:12,700 ERROR [37] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 07:19:38,045 WARN [37] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 07:19:38,045 ERROR [37] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 07:19:38,164 WARN [209] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 07:19:38,164 ERROR [209] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 09:46:09,571 WARN [127] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 09:46:09,571 ERROR [127] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 09:46:09,693 WARN [230] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 09:46:09,693 ERROR [230] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:09:36,775 WARN [176] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:09:36,775 ERROR [176] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:09:36,912 WARN [86] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:09:36,912 ERROR [86] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:10:00,722 WARN [223] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:10:00,722 ERROR [223] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:10:00,841 WARN [131] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:10:00,841 ERROR [131] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:10,075 WARN [218] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:10,075 ERROR [218] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:24,342 WARN [97] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:24,342 ERROR [97] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:29,218 WARN [131] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:29,218 ERROR [131] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:29,302 WARN [63] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:29,302 ERROR [63] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:33,701 WARN [63] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:33,701 ERROR [63] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:33,806 WARN [97] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:33,806 ERROR [97] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:35,904 WARN [228] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:35,904 ERROR [228] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden 2021-07-22 10:31:35,999 WARN [184] ASC.Api - Product project denied for user Dirk Büchin 2021-07-22 10:31:35,999 ERROR [184] ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden

[dslengel]

What's wrong with this: ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden

[Carazyda]

What kind of third party storage do you connected? Please try to resave your autobackup shedule. Also please can try to perform autobackup in another folder.

ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json - Server error System.Web.HttpException (0x80004005): Forbidden

this error happend with this event

2021-07-22 10:31:35,999 WARN [184] ASC.Api - Product project denied for user Dirk Büchin

[dslengel]

Hello Mike,

I created a new folder and set the schedule to 7 pm so that I could test it right away. Unfortunately it didn't work again. A manual backup is possible at any time without any problems an there were no problems in the previous version.

I use "owncloud" on my own separate server.

What I noticed is that the backup always looks like this at the moment: localhost_2021-07-22_08-45-57.tar (1) .gz as if it were a second file, but it does not exist. Can you do something with that?

Am Do., 22. Juli 2021 um 18:06 Uhr schrieb Mike Grunin < @.***>:

What kind of third party storage do you connected? Please try to resave your autobackup shedule. Also please can try to perform autobackup in another folder.

ASC.Api - method error: http://127.0.0.1/api/2.0/project/securityinfo.json

• Server error System.Web.HttpException (0x80004005): Forbidden

this error happend with this event

2021-07-22 10:31:35,999 WARN [184] ASC.Api - Product project denied for user Dirk Büchin

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[dslengel]

Hi Mike,

I just wanted to let you know that a scheduled backup was unfortunately not carried out. The backups with (1) were started manually. Why these are marked with (1) also leaves questions unanswered.

Hopefully there will be a solution for that too. I look forward to hearing from you. Dirk

[dslengel]

Any idea about that issue?

[Carazyda]

Yes, it looks like auto backup does not start at all. Probably the problem is in its config. We are trying to resolve this issue.

[test-OnlyOffice]

we have the same problem after updating

[test-OnlyOffice]

used to work

[Carazyda]

We found the problem and it will be solved in the next 11.5.3 release coming soon.

[dslengel]

Glad to hear it! Will you inform us, when the release is there?

Thank you in advance. Dirk

Mike Grunin @.***> schrieb am Mi. 4. Aug. 2021 um 21:13:

We found the problem and it will be solved in the next 11.5.3 release coming soon.

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-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

[Carazyda]

Yes, sure. You can also see this in the control panel on the update tab.

[dslengel]

Awesome, thanks!

Mike Grunin @.***> schrieb am Do. 5. Aug. 2021 um 09:09:

Yes, sure. You can also see this in the control panel on the update tab.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/ONLYOFFICE/CommunityServer/issues/310#issuecomment-893221389, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATBJ2FPL275RX7ZXIULFRFTT3I2KBANCNFSM5AZMBHNQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email .

-- Mit himmlischen Grüßen, Dirk Büchin

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

[acsam-sc]

Hello!

The last available version before our license has expired was 11.5.2. Will it be possible to upgrade to version 11.5.4.1582, which was just released? For example via command line. If not, please let us know what is the latest version in which automatic backup was working. Thanks!

[alexanderonlyoffice]

Hello @acsam-sc, I would recommend you to contact our [email protected] to discuss this particular case, I am sure that you will be able to find some solution for this situation.

If you are not interested in it, please try to install the previous version 11.1.0.1506.

[dslengel]

• the last stable version was: ONLYOFFICE_CommunityServer_Win-install.v11.1.917.exe

and

• what do you mean by: "contact our @.*** to discuss this particular case"?

Liebe Grüße, Dirk Büchin

P.S.

*Hat es Ihnen gefallen, bewerten Sie uns hier http://search.google.com/local/writereview?placeid=ChIJj8LT9QO3lUcRekz2GBsEgVY,*falls nicht, rufen Sie uns an.

[image: Logo]

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

Am Mo., 6. Sept. 2021 um 15:10 Uhr schrieb acsam-sc < @.***>:

Hello!

The last available version before our license has expired was 11.5.2. Will it be possible to upgrade to version 11.5.4.1582, which was just released? For example via command line. If not, please let us know what is the latest version in which automatic backup was working. Thanks!

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[ShockwaveNN]

what do you mean by: "contact our @.*** to discuss this particular case"?

I think your mail client filtering our messages, please open github and see correct responce there

It's always a good idea to have direct conversation via github web UI, not replying on mail client, since mail client clubber issues with a lot of extra unrelated data and make issues hard to read

[dslengel]

My actual release is: Version 11.5.930

You write: "The last available version before our license has expired was 11.5.2. Will it be possible to upgrade to version 11.5.4.1582, which was just released ..."

Do you mean: downgrade to 11.5.2 and than update to 11.5.4.1582? Could you explain that with more details, especially how I can set it up

[acsam-sc]

My actual release is: Version 11.5.930

You write: "The last available version before our license has expired was 11.5.2. Will it be possible to upgrade to version 11.5.4.1582, which was just released ..."

Do you mean: downgrade to 11.5.2 and than update to 11.5.4.1582? Could you explain that with more details, especially how I can set it up

We have a docker version, enterprise edition, tag 11.5.4.1582 has been released today, as I can see in docker hub. In case of windows installation version numeration can be different.

[dslengel]

Okay, than let me know which is the latest release after Version 11.5.930 for Windows Server and where can I download it. Thank you

Liebe Grüße, Dirk Büchin

P.S.

*Hat es Ihnen gefallen, bewerten Sie uns hier http://search.google.com/local/writereview?placeid=ChIJj8LT9QO3lUcRekz2GBsEgVY,*falls nicht, rufen Sie uns an.

[image: Logo]

DSL-Engel Dirk Büchin Rathausstr. 4 66125 Saarbrücken 0681-6865005 (Tel) 0681-6865006 (Fax) www.dsl-engel.de

Am Mo., 6. Sept. 2021 um 19:06 Uhr schrieb acsam-sc < @.***>:

My actual release is: Version 11.5.930

You write: "The last available version before our license has expired was 11.5.2. Will it be possible to upgrade to version 11.5.4.1582, which was just released ..."

Do you mean: downgrade to 11.5.2 and than update to 11.5.4.1582? Could you explain that with more details, especially how I can set it up

We have a docker version, enterprise edition, tag 11.5.4.1582 has been released today, as I can see in docker hub. In case of windows installation version numeration can be different.

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[Carazyda]

Hello @dslengel you can download the latest version of components on the Update page of Control Panel on your server.

[dslengel]

Okay, it seems you did it today :-)

Please tell me what to watch out for when installing the latest version (11.5.975). I had significant problems last time.

Does it also make sense to update the control panel (3.0.385)?

[Carazyda]

We released the version yesterday. All components are tested, also for installation. You had a special case, we had to fix this problem. You can make an image of your server before updating. We also recommend that you always use the latest versions of our components.

GitHub is a platform where users report their problems with specific scenarios. For support use please [email protected], and for discussion you can go to our forum.

[dslengel]

Hi Mike,

I would like to take the opportunity to say thank you. There were no problems with the installation with the current version. All functions run flawlessly and the automatic backup is now up and running again.

You're doing a great job. Thanks for your support.

Kind regards, Dirk

Am Di., 7. Sept. 2021 um 12:54 Uhr schrieb Mike Grunin < @.***>:

We released the version yesterday. All components are tested, also for installation. You had a special case, we had to fix this problem. You can make an image of your server before updating. We also recommend that you always use the latest versions of our components.

GitHub is a platform where users report their problems with specific scenarios. For support use please @.***, and for discussion you can go to our forum https://forum.onlyoffice.com/.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/ONLYOFFICE/CommunityServer/issues/310#issuecomment-914203415, or unsubscribe https://github.com/notifications/unsubscribe-auth/ATBJ2FJPPFKR5UHCLKYKUMLUAXVOPANCNFSM5AZMBHNQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

[Carazyda]

Hello @dslengel Glad to hear that! Thank you for your interest and use of our product.