community-platform icon indicating copy to clipboard operation
community-platform copied to clipboard

[suggestion] - Add context to feedback mechanism

Open chrismclarke opened this issue 5 years ago • 2 comments

Is your feature request related to a problem? Please describe. Suggested by @Lionel Horn on discord.

For specific pages, let's take https://community.preciousplastic.com/how-to/set-up-a-shredder-workspace as an example. Have you considered something to be able to get in context feedback. As in, for the visitor to be able to click/tap and select and send some feedback related to some specific highlighted part of the document. Has something like that been considered and discarded or it was never thought of?

Describe the solution you'd like If useful we could easily add a prefilled field to say what page the user has come from. Would require an extra field on the form (either hidden, or with additional mechanism to for user to say whether this is relevant or not). Not sure what else could be done for fine-grained feedback.

Describe alternatives you've considered Leave things as they are, depends on how good people have been at accurately describing issues to date.

chrismclarke avatar Jan 23 '20 11:01 chrismclarke

For additionnal feedback, I've also encountered

  • Screenshots (automatically captured)
    • https://html2canvas.hertzen.com/
  • Recordings (but probably too cumbersome to be easy enough to use. May also not be implemented in all browser yet)
    • https://webrtc.github.io/samples/src/content/getusermedia/getdisplaymedia/

lionelhorn avatar Jan 23 '20 14:01 lionelhorn