Client Cannot establish communication : 500 Internal Server Error

[hmunoz]

Client Cannot establish communication, this is a logs:

[Thu Jun 10 09:49:31 2021][error] Cannot establish communication : 500 Internal Server Error [Thu Jun 10 09:49:40 2021][debug] Ocsinventory unified agent for UNIX, Linux and MacOSX 2.6.1 [Thu Jun 10 09:49:40 2021][debug] Log system initialised (File) [Thu Jun 10 09:49:40 2021][debug] --scan-homedirs missing. Don't scan user directories [Thu Jun 10 09:49:40 2021][debug] Accountinfo file: /var/lib/ocsinventory-agent/https:__gestionti......_ocsinventory/ocsinv.adm [Thu Jun 10 09:49:40 2021][debug] OCS Agent initialised [Thu Jun 10 09:49:40 2021][debug] Failed to load `/etc/ocsinventory-agent/modules.conf': 0 [Thu Jun 10 09:49:40 2021][debug] No modules will be used. [Thu Jun 10 09:49:40 2021][debug] Compress::Zlib is not available! The data will be compressed with gzip instead but won't be accepted by server prior 1.02 [Thu Jun 10 09:49:40 2021][debug] sending XML [Thu Jun 10 09:49:40 2021][debug] sending: <REQUEST> <DEVICEID>MacBook-Pro-de-Horacio-2021-06-10-09-18-37</DEVICEID> <QUERY>PROLOG</QUERY> </REQUEST> [Thu Jun 10 09:49:40 2021][error] Cannot establish communication : 500 Internal Server Error

[hmunoz]

This problem in Linux client and OSX client

[eric-it6]

General informations

Docker host's operating system : Ubuntu 20.04

Docker informations

OCS Image version: 2.9 MySQL Image version: 5.7

We have the same problem. With version 2.8.1 everything works fine.

In the DB-Container following message appears: 2021-06-15T14:17:19.293544Z 27923 [Note] Aborted connection 27923 to db: 'ocsweb' user: 'ocs' host: '10.0.5.18' (Got an error reading communication packets)

After some research, I came across on this: https://dba.stackexchange.com/questions/19135/mysql-error-reading-communication-packets Maybe the problem is not the OCS enviroment. In our surrounding this error would make sense, because the connection drops only after some time.

Perhaps it will help you.

[gillesdubois]

Hey,

Are you using the provided compose or do you connect to an external database ?

Regards, Gilles.

[eric-it6]

Hey,

yes we use the compose file, but the containers run behind traefik.

Many greetings Eric

[sstidl]

see my issue #59

try to not mount the /usr/share part in compose file

or try to remove var.php

i had 500 error and found that a table was missing. and this was because the update process of the database wasnt executed.