helpdesk icon indicating copy to clipboard operation
helpdesk copied to clipboard

[18.0][FIX] Ticket numbers received from mail

Open mileo opened this issue 2 months ago • 1 comments

FIX: #mail

Correct ticket numbers that were incorrectly created from emails.

Changes include:

  • The addition of an x_number_backup field to store the original ticket number value before correction.

  • A migration script that:

  • Backs up existing ticket numbers.

  • Iterates over all tickets and corrects those whose number does not match the sequence format.

  • The module version has been incremented to 18.0.1.13.2 to trigger the migration execution.

mileo avatar Oct 30 '25 02:10 mileo

I confirm, this fix the problem when receiving email, generate correctly the ticket number.

mathben avatar Oct 30 '25 21:10 mathben