OCA
Invoke ticket creation upon e-mail received
Is your feature request related to a problem?
No
Describe the solution you'd like
I'd like to configure the e-mail channel so that incoming e-mails automatically trigger the creation of a ticket. I haven't found any point of reference that this exists. If it is already, I'd love to find out more about it =)
Describe alternatives you've considered
The alternative is to create tickets manually.
Additional context
The commercial helpdesk variant has such a feature: https://www.odoo.com/documentation/17.0/applications/services/helpdesk/overview/receiving_tickets.html#helpdesk-receiving-tickets-email-alias
Seconded here. that seems "table stakes" for a helpdesk module in my opinion. What do you think the time / effort to add this would be?
I noticed there was this option to set an email alias when setting up a team, however, there doesn't seem to be any documentation on how exactly this works.
On the incoming mail server, under 'Actions to take with incoming emails', you can configure 'Create a new record' by selecting 'Ticket Helpdesk'.
