group error

[Hiregui92]

https://github.com/OCA/helpdesk/blob/d490e7f2d60016ef609063eea4b3998bc60ab73e/helpdesk_mgmt/views/helpdesk_ticket_views.xml#L190

[dalonsod]

Hello @Hiregui92 could you provide more information?

[Hiregui92]

Hello @Hiregui92 could you provide more information?

Yes, that view have a problem in distribution. I things we can chance, we need to remove group.

In this moment branch 16.0 helpdesk_ticket_views.xml <group> <notebook> <page string="Description" name="description"> <field name="description" widget="html" /> </page> <page string="Other Information" name="other_info"> <group> <field name="last_stage_update" readonly="1" /> <field name="assigned_date" readonly="1" /> <field name="closed_date" readonly="1" /> </group> </page> </notebook> </group>

Without group

<notebook>
    <page string="Description" name="description">
        <field name="description" widget="html" />
    </page>
    <page string="Other Information" name="other_info">
        <group>
            <field name="last_stage_update" readonly="1" />
            <field name="assigned_date" readonly="1" />
            <field name="closed_date" readonly="1" />
        </group>
    </page>
</notebook>

[dalonsod]

Inspecting at v16 runboat, it seems to work correctly, could you try? Looking at provided snapshot you've got some custom adaptations and/or not merged yet modules, like SLA one, that can break form as you show.

[flotho]

looks like you're unsing helpdesk OCA in enterprise setup. Maybe some conflicts occured?