NVIDIAGameWorks
[Runtime Bug]: Portal RTX Crashing randomly but not infrequently
Describe the bug
Played through the game, played a total of 5.3 hours according to steam, crashed on average more than once an hour.
How do you reproduce the bug?
Just playing, will crash. Usually around when portals are being placed or going through
What is the expected behavior?
Not to crash, of course
Version
1.8.1 According to log
Logs
bridge32.log bridge64.log remix-dxvk.log
Crash dumps
Did not find any crash dumps according to popup that occured after crash, did attach all logs though.
Media
No response
Hi @Austin001316. Unfortunately there is not a whole lot of information to go of off here. Could I please ask you to enable Aftermath and reproduce the crash again? To enable Aftermath please change the line "#dxvk.enableAftermath = False" to "dxvk.enableAftermath = True" in dxvk.conf. After this is enabled and you experience a crash, a crash dump file might be created in the same directory as the executable. The file extension should be ".nv-gpudmp". Please upload that file to help us diagnose the issue.
By beside the exe, you mean hl2.exe correct? I enabled aftermath but did not find any files related to crashing, .dmps, .nv-gpudmps or anything else that stood out. I tried to check the other folders as well but did not see it anywhere.
I tried running again, and this time got a different crash. Instead of the popup telling me to collect any logs and submit here, the game just disappeared, no popup and still no dump.
Third time running it now(the crashes seem to be more frequent when doing challenge levels/just going faster)
No dumps I can see.
Only these logs in the log folder the popup points me to, they will be attached just in case.
I also added NvRemixBridge.log that I found in ".trex" folder.
bridge32.log bridge64.log remix-dxvk.log
Hey @Austin001316 - thanks for the update. Would you please try updating Remix to the most recent top of tree build from main?
Here's how to do so, if you're not familiar:
- Download and install the latest full release, 1.2.4 at time of writing, then extract the files into steamapps\common\PortalRTX\bin and overwrite any pre-existing files
- On the dxvk-remix actions page, click on the most recent entry with a green check mark
- On the next page, in the Artifacts section, click the 'release' version of the x64 package to download it
- Extract those files into steamapps\common\PortalRTX\bin.trex and overwrite any pre-existing files
Then see if you can repro the crashes you've been experiencing. Please let us know how it goes - thanks!
Still crashing after the changes, this one the game froze as entering a portal. I've attached a screenshot of the last rendered frame.
This one did include a .NV-GPUDMP, I've attached all logs and the dump.
bridge32.log bridge64.log remix-dxvk.log
Github did not allow me to directly attach the gpudmp, so i have uploaded it to mediafire here. https://www.mediafire.com/file/rv32c5i0qevyes6/hl2_1710125-20343_aftermath.nv-gpudmp/file
Do this :Your game is crashing because DXVK is being loaded into Portal RTX.
RTX Remix cannot run with DXVK — it causes Present() to stall and freeze.
Go to: I:\SteamLibrary\steamapps\common\PortalRTX\bin.trex\
Delete these files: d3d9.dll, dxgi.dll, any dxvk* files/logs.
Restart PC → run the game → it will use native D3D9 and stop crashing.
Upon deleting "d3d9.dll" the game runs at 4 fps max. I tried again today with d3d9 and it crashed once more with a smaller gpudmp file, and this crash caused both of my monitors to go black before coming back.
https://www.mediafire.com/file/wfbg27qs2bnj485/hl2_2610125-152955_aftermath.nv-gpudmp/file