NVIDIAGameWorks
[Runtime Bug]: RTX Remix Runtime Error!
Describe the bug
Won't start. I reinstalled the driver after cleaning it first using DDU. No luck. The game crashes with an error as soon as the introductory cutscenes are over.
Logs: https://drive.google.com/drive/folders/1RnC3wwuAleMTFFK_fC8qArLkbGHayjZO?usp=sharing
System:
CPU: Ryzen™ 7 9800X3D Graphics: RTX 5080 zotac AMP extreme infinity MAG 271QPX E2 (2560x1440@240Hz) RAM: 32gb dual-channel Motherboard: B850 AORUS ELITE WIFI7 (AM5) Storage: Samsung SSD 870 EVO 500GB (SATA (SSD))
Drivers: NVIDIA - 581.29 Windows 11 pro - 24H2
How do you reproduce the bug?
Launching via steam. After playing the intro screensavers, this error appears. After clicking OK, the game closes.
What is the expected behavior?
The runtime should...
Version
x.x.x
Logs
Crash dumps
Media
No response
Hi @DESHER-hub - thanks for reaching out! Do you have any .DMP files at the location referenced in the error message? Not every crash generates one, but they are very helpful in diagnosing the problem when they are created. If you have any, will you please attach them? Thanks!
Hi NV-LL I searched for a long time, but this should be what you asked for. I also uploaded the entire trex folder to Google Drive: https://drive.google.com/drive/folders/1gLRciFeTlLCnJUzisGLxWkrpZb2OtB2d?usp=sharing
NvRemixBridge.exe_20250507_220520.dmp NvRemixBridge.exe_20250507_224505.dmp NvRemixBridge.exe_20250508_002148.dmp NvRemixBridge.exe_20250924_232338.dmp NvRemixBridge.exe_20250924_232429.dmp NvRemixBridge.exe_20250925_004407.dmp NvRemixBridge.exe_20250925_010721.dmp NvRemixBridge.exe_20250925_010914.dmp NvRemixBridge.exe_20250925_011208.dmp NvRemixBridge.exe_20250925_011442.dmp NvRemixBridge.exe_20250925_011619.dmp NvRemixBridge.exe_20250925_011706.dmp NvRemixBridge.exe_20250925_012026.dmp NvRemixBridge.exe_20250925_033437.dmp NvRemixBridge.exe_20250925_161826.dmp NvRemixBridge.exe_20250925_174935.dmp NvRemixBridge.exe_20250926_025316.dmp NvRemixBridge.exe_20250926_201756.dmp NvRemixBridge.exe_20250927_231651.dmp NvRemixBridge.exe_20250927_231721.dmp NvRemixBridge.exe_20250927_231751.dmp NvRemixBridge.exe_20250927_232554.dmp NvRemixBridge.exe_20250928_195443.dmp NvRemixBridge.exe_20250928_203858.dmp
Hi again NV-LL
I kept trying to launch the portal. I noticed that before the error occurred and the game crashed, I could open the RTX Remix menu. I decided to try fiddling with the settings there. And lo and behold! The game launched as soon as I unchecked "Enable RTX Frame Generation." I also noticed something odd: when "Ray Reconstruction" is enabled, the image turns completely white in any mode. But if I also disable it, everything returns to normal.
I recorded a short video showing these errors. Finally, I tried enabling generation again, and the game crashed again. YouTube link: https://youtu.be/SWe0q5BSlCo
I'm also attaching the new log files. I hope this helps.