NVIDIAGameWorks
[Runtime Bug]: Portal RTX & dxvk-remix failing to launch on RTX GPUs
Describe the bug
There are numerous bug reports from users on the Steam forums and our Discord server about this issue: https://steamcommunity.com/app/2012840/discussions/0/4409669206921465356/ https://steamcommunity.com/app/2012840/discussions/0/4409669206917831055/ https://steamcommunity.com/app/2012840/discussions/0/4409669041607637016/ https://discord.com/channels/1028444667789967381/1028444668918235197/1257356837267701793
In the Discord link, the user provided their logs. I've asked for more users experiencing this issue to share their logs, but haven't received any responses as of this post.
The way it behaves: It launches as a black screen, a crash from the bridge appears (or sometimes does not), and the game closes.
How do you reproduce the bug?
Currently unknown
What is the expected behavior?
The game should launch.
Version
Multiple
Logs
Refer here: https://discord.com/channels/1028444667789967381/1028444668918235197/1257359008579452990
Crash dumps
No response
Media
No response
Hi @Kim2091 - we believe this may be addressed with driver 560.81. When you have the chance, will you please update your graphics driver and see if Portal still fails to launch? Thank you!
Hi @Kim2091 - checking in again to see if you can re-test with a driver 560.81 or later and let us know if the issue persists. We also want to inform you of our stale ticket policy, namely that we will close this ticket as went-stale if it doesn't receive an update in the next two weeks. Thanks!
Apologies about the lack of a follow-up. I opened this issue as a compilation of many other user's reports. I was not able to reproduce it on my system.
I will say that I have recommended updating to 560.81 to many users on our Discord server, but the update did not fix their bridge crashing, including for Portal RTX.
It is entirely possible that this crashing is now stemming from another issue. As I cannot reproduce it on my system however, I'm afraid I'm of no help in that regard. Thank you for looking into this
Thanks for confirming, @Kim2091 - since we don't have a reliable repro and associated info for this, we're going to close this ticket. If you hear of anyone else encountering it again, please encourage them to file a GH ticket (or re-open this one) with the attendant logs/crash dumps so we can keep investigating.