muckrock

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Review custom template capacity

2

Politico and Exactera have asked about custom templates. We think that it is probably time to start implementing this feature.

amandabee

Improve (rework?) Requests API

2

* Agency look up * custom templates More? What else did Politico need?

amandabee

There are some agencies we've supported for a long enough time that they build up an large list of emails we no longer use/don't receive incoming messages from anymore. (mostly...

adriensalz

Review Agency tasks show a list of active requests tied to an erroring email, which includes the last date an agency responded to the user. Right now, that field is...

adriensalz

Support wants to streamline how we process and resolve Zendesk tickets. Because these tasks can get complicated, it's been difficult to pass them off to more than one person at...

adriensalz

Support would like to improve our process for tracking and processing Review Agency tasks. Right now, it's hard to filter for anything except complicated or federal agency tasks. For things...

adriensalz

Should payment required status need manual review?

2

We are having issues with Gloo mislabeling requests as payment required 1) Should all payment required statuses require manual review? 2) Should they require review over a certain dollar amount?...

mitchelljkotler

Ed Summers managed scrape of FOIAonline data, and dumped it into a database: https://inkdroid.org/2023/10/01/foiaonline/ He got the data as a JSON dump: https://github.com/edsu/foiaonline/ Internet Archive's Mark Graham was also coordinating...

mitchelljkotler

Responsiveness Stats are Misleading

4

This particular agency cares a lot about their profile, which is good. And they've pointed out that our responsiveness figure is not accurate: https://www.muckrock.com/agency/king-county-73/king-county-directors-association-kcda-kent-33228/ https://muckrock.zendesk.com/agent/tickets/125688 https://muckrock.zendesk.com/agent/tickets/118174 We need to rephrase...

amandabee

We should talk about how much of an issue this is. This is a particularly confusing example: https://www.notion.so/muckrock/Riccio-Explaining-Unsent-Messages-fd1c2c879c8442e889facdc00e1c79df For the support team I think it would be useful to have...

amandabee