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Windows11 BSOD after wakeup from sleep

Open megacar1 opened this issue 1 year ago • 4 comments

Sparky360 machine BSODs after wakeup from sleep (not every time, 5 out of 10) in Windows11 (crash does not happen under linux)

windows logs suggest to look for new firmware

error, event 137, kernel-power: The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.
error, event 34, kernel-processor-power: Idle power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
error, event 34, kernel-processor-power: Idle power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
error, event 34, kernel-processor-power: Idle power management features on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
error, event 34, kernel-processor-power: Idle power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
warning, event 219, kernel-PnP: The driver \Driver\WudfRd failed to load for the device HID\GOOG0006\7&32a0ea0&0&0000.
warning, event 219, kernel-PnP: The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\0.

megacar1 avatar Feb 21 '24 17:02 megacar1

GOOG0006 is the tablet mode driver interface, this is possibly a driver issue will have to check with coolstar

MrChromebox avatar Feb 21 '24 18:02 MrChromebox

i also have 3 devices without drivers. do you think some of these could be the culprit? how do i contact coolstar? over chultrabook forum?

unknown device on Intel(R) Serial IO I2C Host Controller - 31AC ACPI\PRP0001\4&2C41410E&0

unknown device on Intel(R) Serial IO SPI Host Controller - 31C2 ACPI\PRP0001\0

PCI Data Acquisition and Signal Processing Controller on PCI bus 0, device 0, function 1 PCI\VEN_8086&DEV_318C&SUBSYS_318C8086&REV_03\3&B1BFB68&0&01

megacar1 avatar Feb 21 '24 19:02 megacar1

i have configured bsod to show more information and not to reboot, which shows stop code: driver irq not less or equal what failed: csaudiointcsof.sys

so it seems the culprit is coolstar audio driver

megacar1 avatar Feb 22 '24 13:02 megacar1

Try updating to the latest SOF driver and see if that fixes it

coolstar avatar Apr 21 '24 13:04 coolstar

hi, updated few weeks ago, much better, since then only 1 or 2 BSOD with driver_irql_less_or_equal

megacar1 avatar Apr 22 '24 10:04 megacar1

closing as this isn't a firmware issue

MrChromebox avatar Apr 22 '24 14:04 MrChromebox