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System incompatibility since 2.1.1

Open AonghusLondon opened this issue 3 years ago • 1 comments

Hello All, thank for your work which helps me a lot. I am not a developer but use DocumentTranslate to treat some enormous Russian reports. However, whenever I try a version greater that the 2.1.1 I get an application failure. The app launches but when I click on 'Translate Documents' it then folds. Any help would be appreciated but its not a priority by any means. Stay safe all.

Event viewer Translate Fold Log.docx gives Faulting application name: DocumentTranslator.exe, version: 0.1.0.0, time stamp: 0x5f961f15 Faulting module name: KERNELBASE.dll, version: 10.0.18362.1237, time stamp: 0x7044674f Exception code: 0xe0434352 Fault offset: 0x001146d2 Faulting process ID: 0x29c Faulting application start time: 0x01d6d3b759cdb320 Faulting application path: C:\Program Files (x86)\Microsoft Document Translator\DocumentTranslator.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: c2741f6c-afed-4a7d-8e65-be03a62dc33a Faulting package full name: Faulting package-relative application ID:

AonghusLondon avatar Dec 16 '20 14:12 AonghusLondon