What should the IT support group look like?

[sympmarc]

Different size organizations:

• What should the support group look like?
• How big?
• What skills?
• What are the roles?

From one person shops to global enterprises, the numbers will be different, but what are the important roles?

Factors:

• Size
• Culture
• Skills

[ghost]

The skills clearly have changed. SP Admins should be more familiar with business processes, i.e. creating Power Automate flows on behalf of the business (or even Logic Apps). I'd argue that the M365 ecosystem is much more complex than maintaining a farm of any size or topology, but that doesn't necessarily lead to higher headcount. You are also keeping up with the rapid pace of changes, re-naming of products, preview features, how net-new features fit into your business, and so on. You're going to want a more diverse skill set, understanding Azure AD (Guests, Federation, Group allow/deny external domains, conditional access policies, etc.).

I don't think we can base the IT support group off of "X users" or "X site collections" anymore. We can still use the bus factor, though.

[sympmarc]

@tseward We've got a new competency article coming up for "Modern Infrastructure". It's a different slant on these concepts, of course, but you might be interested in attending our next Practitioner's call on Nov 15. https://aka.ms/mm4m365/invite

I'm betting you may have some input!

@SimonJHudson @sharonweaver

[ghost]

7 AM! You're killing me ;) I'll try to be there given I went through this transition and have seen my fellow admins adjust from on-prem to online.

[sympmarc]

That's the goal. :) Darn time zones.