azure-docs
azure-docs copied to clipboard
MicrosoftDocs
Update customer-lockbox-overview.md
We've been receiving cases where customer was not aware that cases cannot be created outside Azure Portal and the Lockbox functionality was not working as expected, prompting the Support Team with a very generic error message ""Request failed system validation", when requesting the consent from ASC. This information needs to be reinforced somehow to avoid further delays in having to create duplicate cases.
@ChristianCB83 : Thanks for your contribution! The author(s) have been notified to review your proposed change.
![prmerger-automator[bot] avatar](https://avatars.githubusercontent.com/u/22479449?v=4 "Published by a pub.dev verified publisher"){kind=small}
Learn Build status updates of commit 64e33f2:
:white_check_mark: Validation status: passed
| File | Status | Preview URL | Details |
|---|---|---|---|
| articles/security/fundamentals/customer-lockbox-overview.md | :white_check_mark:Succeeded |
For more details, please refer to the build report.
For any questions, please:
- Try searching the learn.microsoft.com contributor guides
- Post your question in the Learn support channel
![learn-build-service-prod[bot] avatar](https://avatars.githubusercontent.com/in/237442?v=4 "Published by a pub.dev verified publisher"){kind=small}
@msmbaldwin
- Can you review this PR?
- IMPORTANT: When this content is ready to merge, you must add
#sign-offin a comment or the approval may get overlooked.
#label:"aq-pr-triaged" @MicrosoftDocs/public-repo-pr-review-team
Hey Team, any updates? Thanks in advance for reviewing this PR @msmbaldwin ! :)
Hello @Jak-MS, @msmbaldwin is there any issues that is preventing this pull request to be committed?
nudge @msmbaldwin
- Can you review this PR?
- IMPORTANT: When this content is ready to merge, you must add
#sign-offin a comment or the approval may get overlooked.
#label:"aq-pr-triaged" @MicrosoftDocs/public-repo-pr-review-team
Good morning, @ChristianCB83. Support requests can also be created a number of other ways, such as a customer phone call or a transfer of support ticket from M365 admin center to Azure Lockbox team. So it might be better to specially call out the ways in which a support request cannot be created.
@ChristianCB83 - do you want to still pursue changes to the article? If so, please respond to https://github.com/MicrosoftDocs/azure-docs/pull/119813#issuecomment-2015487402.
