Page doesn't show how to purchase a phone number

[rfernand2]

Page shows how to:

• list already purchase phone numbers
• get details about a particular phone number,

But, it doesn't show how to purchase a phone number. If you look at the summary of "what you learned" at the bottom of the page, it shows "Purchase a phone number" as the number 1 item.

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Document Details

⚠ Do not edit this section. It is required for learn.microsoft.com ➟ GitHub issue linking.

• ID: 4c2f1ea8-0092-93ff-e522-41d6f5f3b26a
• Version Independent ID: 9fced436-f282-880f-308c-ca9a890a6eed
• Content: Quickstart - Get and manage phone numbers using Azure Communication Services
• Content Source: articles/communication-services/quickstarts/telephony/get-phone-number.md
• Service: azure-communication-services
• Sub-service: pstn
• GitHub Login: @Prakulka
• Microsoft Alias: prakulka

[Grace-MacJones-MSFT]

Hi @rfernand2, thanks for the feedback! if you click on the "Azure Portal" tab in the same doc you will see how to get buy and manage phone numbers. Hope that helps

[rfernand2]

Thanks. When I try that, I get this error:

An error has occurred while purchasing a phone number. You may need to be allow-listed to have your phone number quota upgraded or you can request a special order. Choose one of the following options:

• Create a support request for ACS Support by using: "Issue Type: Technical", "Service Type: Communication Services" and "Problem Type: Acquiring a phone number". Learn morehttps://docs.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request
• Create a special order for Telephone Numbers. Learn morehttps://aka.ms/ACSNumberManualRequest Suggestions?

Thanks,

Roland

From: Grace-MacJones-MSFT @.> Sent: Monday, December 12, 2022 7:49 PM To: MicrosoftDocs/azure-docs @.> Cc: Roland Fernandez @.>; Mention @.> Subject: Re: [MicrosoftDocs/azure-docs] Page doesn't show how to purchase a phone number (Issue #102622)

Hi @rfernand2https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Frfernand2&data=05%7C01%7Crfernand%40microsoft.com%7Cb719bfed9030470aaeb208dadcbd0337%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638065001615410009%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VmOYX92HIqB6jHuFFjflOFY8FcU4MJFgZFIVZye4%2BZo%3D&reserved=0, thanks for the feedback! if you click on the "Azure Portalhttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Fazure%2Fcommunication-services%2Fquickstarts%2Ftelephony%2Fget-phone-number%3Ftabs%3Dwindows%26pivots%3Dplatform-azp%23setting-up&data=05%7C01%7Crfernand%40microsoft.com%7Cb719bfed9030470aaeb208dadcbd0337%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638065001615410009%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oXKKZQobclWgKhW6fh7Dm8K7i5zbkx2BJsBuxFlYOrE%3D&reserved=0" tab in the same doc you will see how to get buy and manage phone numbers. Hope that helps [Get and manage phone numbers]https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuser-images.githubusercontent.com%2F42247081%2F207221877-1b63ae54-0cf6-4d5e-965a-10a2b6d2be74.jpg&data=05%7C01%7Crfernand%40microsoft.com%7Cb719bfed9030470aaeb208dadcbd0337%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638065001615410009%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=pwdkBNNeNEj1nyGv%2BdjHdR37kgHDV4QUS%2BUDcb2hW6s%3D&reserved=0

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[Grace-MacJones-MSFT]

what country/region are you trying to purchase a number in?

[rfernand2]

United States

Get Outlook for iOShttps://aka.ms/o0ukef

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From: Grace-MacJones-MSFT @.> Sent: Monday, December 12, 2022 8:13:47 PM To: MicrosoftDocs/azure-docs @.> Cc: Roland Fernandez @.>; Mention @.> Subject: Re: [MicrosoftDocs/azure-docs] Page doesn't show how to purchase a phone number (Issue #102622)

what country/region are you trying to purchase a number in?

— Reply to this email directly, view it on GitHubhttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2FMicrosoftDocs%2Fazure-docs%2Fissues%2F102622%23issuecomment-1347724325&data=05%7C01%7Crfernand%40microsoft.com%7C647c93d741734b2c984e08dadcc06ee1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638065016304202050%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=DdYEO0DCpskvPU7zieVtbds5gXbY1p7bEEbfaohhDns%3D&reserved=0, or unsubscribehttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FABAY3XS7CYYWHQNCOAMX77DWM7ZXXANCNFSM6AAAAAAS4OUP5M&data=05%7C01%7Crfernand%40microsoft.com%7C647c93d741734b2c984e08dadcc06ee1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638065016304202050%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=o%2F%2B314hJ6Qs%2FPJpX%2FmuIg6n9C5RY2urMQkWY6al%2Bxp0%3D&reserved=0. You are receiving this because you were mentioned.Message ID: @.***>

[AjayKumar-MSFT]

rfernand2, Apologies for the delay! The error is mostly likely the fact that you're hitting the threshold limit.

Acquiring phone numbers

Customers are limited to purchasing one phone number per tenant for Azure Communication Services through the Phone Numbers SDK or through the Azure Portal.

If you want to purchase more phone numbers or place a special order, follow the instructions: Create a Special Order for Telephone Numbers.

Since it's not a doc related issue, we will close this thread for now. If you have more questions, please let us (@Grace-MacJones-MSFT) know.