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communication credits are not available if your phone licensing is not a direct purchase.
[Enter feedback here] I have been going back and fourth with support on this for like two weeks and i have given up trying to get it fixed so I am just looking to make it known. Communication Credits are not available for direct purchase if you get all your other licensing via CSP/Reseller. This "not a bug" is not in any official documentation provided by Microsoft. The workaround for the "not a bug" is to direct purchase E5 license and then communication credits are available to purchase then you go back and cancel the E5 that was never needed.
Document Details
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- ID: d52a9779-b72d-dea0-eac2-6c04a8c282eb
- Version Independent ID: d3c3d968-9e54-ec42-3438-9320e23d68b9
- Content: What are Communications Credits? - Microsoft Teams
- Content Source: Teams/what-are-communications-credits.md
- Service: msteams
- GitHub Login: @CarolynRowe
- Microsoft Alias: crowe
Hello @sgtwtf I am looking into this