metamask-mobile
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MetaMask
[Bug]: View: Root TypeError: undefined is not an object (evaluating 'e.toLowerCase')
Describe the bug
View: Root TypeError: undefined is not an object (evaluating 't.toLowerCase')
When I used my Face ID on iOS it logged in and does an infinite loading screen.
Expected behavior
I expected to see my account so I could then access my crypto/ nfts and make transactions.
Screenshots
Steps to reproduce
- Face ID Log in
- Infinite loading screen
- Go to settings
- Select general
- Pop up modal occurs
Error messages or log output
View: Root
TypeError: undefined is not an object (evaluating 't.toLowerCase')
Version
11.1
Build type
None
Device
iPhone 11
Operating system
iOS
Additional context
No response
Severity
- this is very critical
Possibly related to https://github.com/MetaMask/metamask-mobile/issues/7080
I hope I don't come off rude by saying the following at this time of the year, but can the dev team please take some time to look at this critical issue? Due to this bug, we can't access our funds. The app doesn't load, which is one thing, but it doesn't recognize the account so it doesn't let us reveal the SPR though we've got the right password. More and more people are starting to have the same issue. And I've seen a few bug reports going back 3 months on this issue, which is very overwhelming.
Here's a few other bug reports on this subject: (pretty sure there are more - some people just posted about it on the community forum.) #8140 #8196
Thank you for your help!
@anaamolnar @gauthierpetetin @kevinghim @jpcloureiro @sethkfman
Hi @TienBVa , the team is currently addressing this issue, though a solution has not yet been identified. It's a top priority for us to get this fixed. We'll let you know as soon as a solution's been found.
Hi @TienBVa , the team is currently addressing this issue, though a solution has not yet been identified. It's a top priority for us to get this fixed. We'll let you know as soon as a solution's been found.
Thank you for your response. Currently, I am unable to access my assets, nor can I obtain SPR
Hi @TienBVa , it's still our top priority to get this fixed but we don't manage to reproduce it yet. We continue to ship updates in the app through our releases, that shall help us obtain more info about the error and hopefully help us reproduce it.
any solution today? I updated to version 7.17.0, but the problem is still not resolved.
Hi @TienBVa we're adding some logs in release 7.17.1 to help us identify the root cause for this issue.
Hi @TienBVa , sorry to hear about this. When you can't log in to the app, is there any error displayed on the screen? What does the screen look like? cc @MetaMask/mobile-platform @gantunesr for visibility
I’m having this error too. Can’t access SRP even though I can log in on the app. No SRP elsewhere, will a bug fix sort the SRP access issue?
I updated to 7.18.0, no response when using faceid, show wrong password even though I entered it correctly, what should I do? That's bad
Re-assigning this issue to @MetaMask/accounts-engineers after findings shared by @mikesposito in this Slack thread.
Hey folks, also experiencing the issue where I can't authenticate with FaceID (shows success but wallet does not open) and it is not accepting what I think is my password. My repro steps are fairly limited, so I apologize in advance for not being able to be more detailed.
- Previously, I was on one of the app versions where the migrations were ran out of sync, which caused my app to load and the wallet to open to an infinite loading spinner
- This morning, I updated to the latest MM mobile version available on iOS app store (v7.18.0)
- Once I updated, I was no longer able to authenticate with FaceID and the app does not seem to be accepting my password. It's been a while since I used my password, so it may be that I've forgotten it but I'm pretty sure it's correct
Device: iPhone 13 Pro iOS version: 17.3.1
Let me know if there's any other information that's helpful to provide. You can reach out to me on Consensys Slack (Jack Clancy). Thanks in advance!
Hard to believe this issue still persists seven months since original poster.
I have similar issue as above, can log in with password/biometrics but no wallet appearing, just infinite loading.
Error when clicking on General Tab View: Root TypeError: Cannot read property 'toLowerCase' of undefined
After inputing password for SRP recovery, prompt Hold to reveal SRP appears but ends up in
"Couldn't unlock your account. Please try again."
Please work on a fix ASAP to retrieve SRP at least. Maybe a fix for it to tether independently to the app instead of wallet. I refuse to take this L just because of buggy app. This really shouldn't happen to top well known non-custodial wallet. I can't imagine normies depositing assets on this & having it locked for no good reason and not being able to retrieve SRP.
Metamask Mobile 7.18.0 (1281) Android 13
Dude, I'm in the same situation feel very depressed about this It has been six or seven months since the repair was permanently locked.
New duplicate report for this issue: https://github.com/MetaMask/metamask-mobile/issues/9126
It's a top priority, but still no solution as of today unfortunately.
Many updates have been released, but the developers still haven't found a way to fix the error. Do you have a tracking log? Such a clear error message and still no solution after 7 months? #lol
Just updated to 7.19.0 (1292) on android, still the same. Accounts not loading, SRP & Private key unattainable.
Many updates have been released, but the developers still haven't found a way to fix the error. Do you have a tracking log? Such a clear error message and still no solution after 7 months? #lol
Strange isn't it? I can't wrap around why its hard to replicate when the number of users getting affected by it is growing even with new updates pushed (from 7.7.0 - 7.19.0).
I still think the resolution is figuring out a way to get SRP/Private key. If you can't avoid it from happening, at least make sure SRP/Private Key can be retrieved so long as the app is installed.
Just updated to 7.19.0 (1292) on android, still the same. Accounts not loading, SRP & Private key unattainable.
Many updates have been released, but the developers still haven't found a way to fix the error. Do you have a tracking log? Such a clear error message and still no solution after 7 months? #lol
Strange isn't it? I can't wrap around why its hard to replicate when the number of users getting affected by it is growing even with new updates pushed (from 7.7.0 - 7.19.0).
I still think the resolution is figuring out a way to get SRP/Private key. If you can't avoid it from happening, at least make sure SRP/Private Key can be retrieved so long as the app is installed.
agree absolutely!
Started having this issue about 2 hours ago. Logging through face id and it keep on loading on the main page
Started having this issue about 2 hours ago. Logging through face id and it keep on loading on the main page
Grab a chair, I've only been here 2 weeks but I feel like it'll be a while 😅
Is there any update on this? Can we get some insight into how close a solution might possibly be at all...Progress information etc?
