metamask-extension
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MetaMask
[Bug]: Completely unusable Metamask infinite load
Describe the bug
Nothing happens, just a download with no inscriptions
Expected behavior
The wallet should open..
Screenshots/Recordings
Steps to reproduce
Simply opening the extension
Error messages or log output
No response
Version
11.7.2
Build type
None
Browser
Firefox
Operating system
Windows
Hardware wallet
No response
Additional context
No response
Severity
No response
https://github.com/MetaMask/metamask-extension/issues/22462
This looks urgent to me
@jeffbzs can you inspect the background console for errors?
- Go to about:debugging#/runtime/this-firefox
- Click the "Inspect" button next to MetaMask
- Click the "Console" tab
and share any error messages you see with us
@jeffbzs can you inspect the background console for errors?
- Go to about:debugging#/runtime/this-firefox
- Click the "Inspect" button next to MetaMask
- Click the "Console" tab
and share any error messages you see with us
@jeffbzs Thank-you. Can you now click the arrows next to SES_UNHANDLED_REJECTION and Error#1 and Error#2, and share what is shown after those are opened?
@jeffbzs Thank-you. Can you now click the arrows next to
SES_UNHANDLED_REJECTIONandError#1andError#2, and share what is shown after those are opened?
Thanks. And can you tell me when did you last see MetaMask working? And did anything change about your browser or MetaMask setup between when it was last working and when you first saw this problem?
Thanks. And can you tell me when did you last see MetaMask working? And did anything change about your browser or MetaMask setup between when it was last working and when you first saw this problem?
The last time Metamask was working was 2 days ago, nothing has changed in my browser, I haven't done anything.
Do you know if the MetaMask version updated during that time? This is unlikely, as we have not published a new version to firefox in over 3 weeks, but I'm checking in case you ever manually update.
Do you know if the MetaMask version updated during that time? This is unlikely, as we have not published a new version to firefox in over 3 weeks, but I'm checking in case you ever manually update.
No, Metamask has not been updated in that timeframe
@jeffbzs what version of firefox are you using?
Do you think it’s possible to find a solution for this problem?
Same issue, infinite loading upon opening metamask extension
Chrome Dev Version: Version 122.0.6238.2 (Official Build) dev (64-bit)
Metamask Version: 11.7.3
Console Errors:
@nelwincatalogo The problem you are seeing is unique to chrome versions 122 and later. If you install the stable or beta chrome build (v120 or v121), MetaMask should work fine. We are currently working on solving the problem introduced with chrome 122
@jeffbzs I believe we will be able to solve your problem, but it is unclear how long it will take. I will be trying to reproduce your problem on firefox 121 today
Same problem in Google Chrome. Appeared on January 13, 2024. During this time I reinstalled the extension, it did not help. Today the browser was updated also did not solve the problem. As far as I remember, the bug appeared after the extension froze and the browser was forced to restart.
Chrome Dev Version: 122.0.6251.0 (Official build), canary (64 bit)
Metamask Version: 11.7.3
Console Errors:
@gitmaxton did you see my above comment?
The problem you are seeing is unique to chrome versions 122 and later. If you install the stable or beta chrome build (v120 or v121), MetaMask should work fine. We are currently working on solving the problem introduced with chrome 122
If you install chrome stable or beta, you should be able to get MetaMask to work
@gitmaxton did you see my above comment?
The problem you are seeing is unique to chrome versions 122 and later. If you install the stable or beta chrome build (v120 or v121), MetaMask should work fine. We are currently working on solving the problem introduced with chrome 122
If you install chrome stable or beta, you should be able to get MetaMask to work
hi @, is there any news?
Issue potentially related: https://github.com/MetaMask/metamask-extension/issues/22589
Hi @danjm, if possible, please give us some updates, we are all worried, cause our money are being stuck..
@jeffbzs We are still investigating. This is not happening to many users and we cannot reproduce it, so it will take time to find the cause of the problem. Can you check whether the same errors as shown here https://github.com/MetaMask/metamask-extension/issues/22589 (about "IndexDB") are showing up in your console?
Also, it may make sense for you to uninstall and reinstall, or install metamask in a different browser. But only do that if you have your secret recovery phrase, or individually imported private keys, backed up. Do you have those backed up?
To reproduce? Try running metamask on Chrome Canary.
It does the same thing on multiple devices.
On Mon, Jan 22, 2024, 10:30 Dan J Miller @.***> wrote:
@jeffbzs https://github.com/jeffbzs We are still investigating. This is not happening to many users and we cannot reproduce it, so it will take time to find the cause of the problem. Can you check whether the same errors as shown here #22589 https://github.com/MetaMask/metamask-extension/issues/22589 (about "IndexDB") are showing up in your console?
Also, it may make sense for you to uninstall and reinstall, or install metamask in a different browser. But only do that if you have your secret recovery phrase, or individually imported private keys, backed up. Do you have those backed up?
— Reply to this email directly, view it on GitHub https://github.com/MetaMask/metamask-extension/issues/22533#issuecomment-1904248579, or unsubscribe https://github.com/notifications/unsubscribe-auth/ALSB6MEAZWGJVRMWKJTU7ZDYP2AYLAVCNFSM6AAAAABBZT5UTWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMBUGI2DQNJXHE . You are receiving this because you were mentioned.Message ID: @.***>
@jeffbzs We are still investigating. This is not happening to many users and we cannot reproduce it, so it will take time to find the cause of the problem. Can you check whether the same errors as shown here #22589 (about "IndexDB") are showing up in your console?
Also, it may make sense for you to uninstall and reinstall, or install metamask in a different browser. But only do that if you have your secret recovery phrase, or individually imported private keys, backed up. Do you have those backed up?
I don't have a backup of the imported private keys
I don't understand which one you are talking about (about "IndexDB")
Thanks @nostitos ! To clarify, we are able to reproduce on Chrome Canary, and a fix is on the way. We are sorry for the inconvenience, and advise that you use Chrome stable or beta in the meantime. If you have not backed up your secret recovery phrase and need help recovering it from your Chrome Canary install, please contact our support team and ask for help (click "Resources" => "Support" on our website, metamask.io)
We have been unable to reproduce the issue on Firefox so far.
Thanks @nostitos ! To clarify, we are able to reproduce on Chrome Canary, and a fix is on the way. We are sorry for the inconvenience, and advise that you use Chrome stable or beta in the meantime. If you have not backed up your secret recovery phrase and need help recovering it from your Chrome Canary install, please contact our support team and ask for help (click "Resources" => "Support" on our website, metamask.io)
We have been unable to reproduce the issue on Firefox so far.
Chrome Beta was just updated to Version 122.0.6261.6 (Official Build) beta (64-bit) and MetaMask 11.7.4 has infinite loading problem. Please ship fix ASAP.
