[Bug]: not showing popup window of metamask

[kriptobereli]

Describe the bug

not showing popup window of metamask

Expected behavior

Popup window should open if there is any action, just showing action numbers on the pinned metamask icon

Screenshots/Recordings

No response

Steps to reproduce

Open Brave browser Go to Uniswap Click to connect button

Error messages or log output

No response

Version

11.3.0

Build type

None

Browser

Brave

Operating system

Windows

Hardware wallet

No response

Additional context

No response

Severity

No response

[kriptobereli]

I tried below linked solution but didnt work

https://github.com/MetaMask/metamask-extension/issues/13590

[ZbrancaI]

Hey @kriptobereli! Thank you for reporting the issue!

Is this behavior consistent whenever you receive a prompt in MetaMask?

[kriptobereli]

Hey @kriptobereli! Thank you for reporting the issue!

Is this behavior consistent whenever you receive a prompt in MetaMask?

It doesn't display a pop-up window for any request. It simply shows the number of requests on the pinned icon.

[ZbrancaI]

@kriptobereli Got it! Did the issue start with the version 11.3 of the extension?

Do you have any other crypto wallets installed on your browser?

Also, please ensure your browser is updated to the latest version.

[kriptobereli]

Sorry, I'm not sure which version it began with, but I think it started about 2-3 weeks ago.

I have multiple wallets (like keplr, Polkadot, Petra, etc.), but even after disabling all the other wallets from the extensions page, the popup still doesn't appear.

I've made sure that all my extensions and the browser are up to date.

[kriptobereli]

[ZbrancaI]

Great! Thank you for letting me know!

Do you have your SRP & any associated PK backed up? If yes, please try installing the extension and restoring your wallet on a fresh browser instance/another browser to see if the issue persists.

[kriptobereli]

I have attempted a clean installation, but the issue still persists. It seems that my problem may require further investigation and support.

[PeterYinusa]

Hi @kriptobereli,

1. Can you confirm what version of Brave you are using? You can find the version in the About Brave section after navigating to the following URL brave://settings/help

2. Do you have an external monitor display currently connected to your computer/laptop?

[kriptobereli]

Brave is up to date Version 1.59.124 Chromium: 118.0.5993.117 (Official Build) (64-bit)

Laptop monitor + from HDMI + sometimes also from USB Type C Minimum 2 monitors, but sometimes 3 monitors I use

[kriptobereli]

Brave is up to date Version 1.59.124 Chromium: 118.0.5993.117 (Official Build) (64-bit)

Laptop monitor + from HDMI + sometimes also from USB Type C Minimum 2 monitors, but sometimes 3 monitors I use

I tested it without external monitors and the popup is working. But when I connect an external monitor, the popup stops working.

[PeterYinusa]

I tested it without external monitors and the popup is working. But when I connect an external monitor, the popup stops working.

Thanks for confirming, we're looking into a fix for this.

[fmunet]

This bug started appearing about two weeks ago (end of Oct. 2023) on CHROME (current version).

Not too important for me personally, as I'm using well-designed wallets (in other words: not Metamask) most of the time. Unfortunately some websites still require this historically grown pile of bugs and mess of GUI. sigh

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity in the last 90 days. It will be closed in 45 days if there is no further activity. The MetaMask team intends on reviewing this issue before close, and removing the stale label if it is still a bug. We welcome new comments on this issue. We do not intend on closing issues if they report bugs that are still reproducible. Thank you for your contributions.

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity in the last 90 days. It will be closed in 45 days if there is no further activity. The MetaMask team intends on reviewing this issue before close, and removing the stale label if it is still a bug. We welcome new comments on this issue. We do not intend on closing issues if they report bugs that are still reproducible. Thank you for your contributions.

[github-actions[bot]]

This issue was closed because there has been no follow up activity in the last 45 days. If you feel this was closed in error, please reopen and provide evidence on the latest release of the extension. Thank you for your contributions.