metamask-extension icon indicating copy to clipboard operation
metamask-extension copied to clipboard

blank screen immediately after install - onboarding flow does not automatically display

Open dpazdan opened this issue 4 years ago • 4 comments

Describe the bug After installing the extension, users will not see the "Welcome to MetaMask Get Started". The MetaMask extension is hidden by the browser AND the screen is a blank screen. This is likely very confusing for new users.

Steps to reproduce (REQUIRED) Steps to reproduce the behavior, libraries used with version number, and/or any setup information to easily reproduce:

  1. install MM extension
  2. watch the screen go blank
  3. click the extension icon in the toolbar for the onboarding flow to load.

Expected behavior Onboarding flow "get started" page should load immediately

Screenshots image

image

Browser details (please complete the following information):

  • OS: Mac osx
  • Browser: Version 92.0.4515.107 (Official Build)
  • MetaMask Version: 9.8.1

dpazdan avatar Jul 23 '21 17:07 dpazdan

Is anyone able to reproduce this?

dpazdan avatar Jul 23 '21 17:07 dpazdan

Do you see any errors in the JavaScript console?

darkwing avatar Jul 23 '21 19:07 darkwing

@dpazdan having the same issue on Firefox 90.0.2 in Windows 10.

this is the console output when opening home.html page of the browser:

imagem

dwjorgeb avatar Jul 23 '21 21:07 dwjorgeb

This issue has been automatically marked as stale because it has not had recent activity in the last 30 days. It will be closed in 60 days. Thank you for your contributions.

github-actions[bot] avatar Jun 14 '25 00:06 github-actions[bot]

This issue was closed because there has been no follow activity in 90 days. If you feel this was closed in error please provide evidence on the current production app in a new issue or comment in the existing issue to a maintainer. Thank you for your contributions.

github-actions[bot] avatar Aug 14 '25 00:08 github-actions[bot]