Not able to download reports

[mazen1397]

Where are the generated csv files located in the server.

my products are in Arabic so it seems that I am not able to download the files

here is a sample of generated file name: removed my site name

%d9%85%d8%b3%d8%a7%d8%ac-%d8%b3%d9%88%d9%8a%d8%af%d9%8a-29-05-2024-07-25.csvl

on the other hand, I can view the files via file manager at my hosting cPanel