maptio Automate subscriptions

It'd be great to finally automate subscriptions.

At the very least, it'd be nice to send the organisation ID from Maptio to chargebee to make it easier to identify the organisation when we create manual subscriptions.

Creating this issue now as it just caused a problem - I mistakenly assigned a subscription manually to an incorrect organisation, see more here: https://github.com/Maptio/maptio/issues/831#issuecomment-1840119049

Dec 05 '23 07:12 rgoj

The lack of this functionality has caused some pain again:

https://app.intercom.com/a/inbox/q3x5lnhp/inbox/conversation/106323200018998
https://app.intercom.com/a/apps/q3x5lnhp/users/6655d0c1ad508aa7722dabcf/all-conversations

In the latter case, I couldn't activate the subscription immediately as my broadband was temporarily down (that problem should be addressed now as I now, after yesterday's issues, have a better backup, yay - in general though there are many circumstances in which this could happen again).

Sep 06 '24 08:09 rgoj

Here is another case of a missed subscription that came in overnight due to time zone differences and I'm worried might have potentially caused issues for the organisation: https://app.intercom.com/a/inbox/q3x5lnhp/inbox/conversation/106323200019284

Sep 25 '24 07:09 rgoj

Another subscription that came in while I was asleep and had my notifications turned off, resulting in an unpleasant experience for a user (who still wrote a gracious email!): https://app.intercom.com/a/apps/q3x5lnhp/conversations/106323200019611

Oct 15 '24 07:10 rgoj

A very strong signal that we need to implement this came this week - with someone being forced to use another tool as they couldn't access Maptio for a couple of hours while I was unable to manually handle the subscription!

Here's the support thread: https://app.intercom.com/a/inbox/q3x5lnhp/inbox/shared/all/conversation/106323200020038?view=List

Nov 22 '24 17:11 rgoj

Another signal (though perhaps weaker this time) that it'd be great to improve this - caused quite a bit of confusion. It'd be easier, I think, for users to understand the mental model behind organisations and subscriptions and so on (especially for coaches who have multiple organisations on their accounts) if the subscription was always simply automatically activated. Support thread here: https://app.intercom.com/a/inbox/q3x5lnhp/inbox/admin/4637195/conversation/106323200020357#part_id=comment-106323200020357-21895732302

Dec 13 '24 14:12 rgoj