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Published 20 hours ago • verified publisher icon ManageIQ

Cannot Access VM Console for VMware provider

Open SanthoshRam-03 opened this issue 8 months ago • 17 comments

In the ManageIQ production environment, attempting to access the VM console results in an error where the WebMKS connection gets stuck at "WEBMKS Connecting.".

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Steps to reproduce:

  1. Navigate to Compute -> Infrastructure -> Virtual Machines -> VMs & Templates.
  2. Select the desired VM.
  3. Click on the "Access" dropdown and choose "VM Console.".
  4. The WebMKS connection interface appears and remains stuck at "WEBMKS Connecting.".

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Expected Behavior: The VM console should successfully connect to and display the VM interface.

Observed Behavior: The WebMKS interface is stuck at "WEBMKS Connecting" and does not proceed to display the VM console.

Environment Details:

ManageIQ version: Petrosian Provider: VMware VM state: Powered On

SanthoshRam-03 avatar May 31 '24 10:05 SanthoshRam-03