IBM Notifier screen hangs on installing Sequoia 15.3 Update

[islamadel]

The IBM Notifier Screen popped up for 15.3 Sequoia update and I clicked on Restart Now to Install the Update, but the above image remains saying that the computer will autmatically restart very soon. I have no Applications or Documents opened (at least in the foreground).

The Log shows failed to authenticate, I checked the keychain and the entries for the admin user are correct, they worked for previous updates. Also the admin user has Secure Token enabled.

super doesn't ask to re-enter the credentials.

Using super 5.0.0 on M1 - macOS 15.2 currently installed

Logs:

==> /Library/Management/super/logs/mdmclient-list.log <== IsCritical = 0; IsFirmwareUpdate = 0; IsSecurityResponse = 0; ProductKey = "MSU_UPDATE_24D60_patch_15.3_minor"; RequiresBootstrapToken = 1; RestartRequired = 1; SupplementalBuildVersion = 24D60; Version = "15.3"; } )

==> /Library/Management/super/logs/msu-list.log <== Software Update Tool

Finding available software Software Update found the following new or updated software:

• Label: macOS Sequoia 15.3-24D60 Title: macOS Sequoia 15.3, Version: 15.3, Size: 2478898KiB, Recommended: YES, Action: restart,

==> /Library/Management/super/logs/super.log <== Mo Feb 03 10:25:38 *** super[64764]: Status: User chose to install now. Mo Feb 03 10:25:38 *** super[64764]: Status: Validated saved credentials for the --auth-local-account option. Mo Feb 03 10:25:38 *** super[64764]: IBM Notifier: Restart default notification. Mo Feb 03 10:25:38 *** super[64764]: softwareupdate: Starting macOS Sequoia 15.3-24D60 update workflow, check /Library/Management/super/logs/msu-workflow.log for more detail. Mo Feb 03 10:25:38 *** super[64764]: Warning: Help button not shown because URL is unreachable: https://support.apple.com/en-us/HT201541 Mo Feb 03 10:25:38 *** super[64764]: Warning: Warning button not shown because URL is unreachable: https://support.apple.com/en-us/HT201222 Mo Feb 03 10:25:46 *** super[64764]: softwareupdate: macOS Sequoia 15.3 is downloading... Mo Feb 03 10:25:46 *** super[64764]: softwareupdate: macOS update/upgrade is prepared and ready for restart! Mo Feb 03 10:25:46 *** super[64764]: Exit: System restart is imminent and the super restart validation workflow is scheduled to automatically relaunch at next startup. Mo Feb 03 10:25:46 *** super[64764]: **** S.U.P.E.R.M.A.N. 5.0.0 - EXIT CLEAN ****

==> /Library/Management/super/logs/msu-workflow.log <== Downloading macOS Sequoia 15.3

Downloaded: macOS Sequoia 15.3 Failed to authenticate

[david-london]

I'm wondering about that last line

Failed to authenticate

I just ran Super 5.0.0 on a test Mac which was on Mac OS 14.7.3 and the machine upgraded fine to Mac OS 15.3

[maxiakra666]

Same problem! I also created an Issue for that. "Failed to authenticate part" I've spent a lot of time on this already... We see the same behaviour, the window just hangs for hours without doing anything.

[Macjutsu]

This is an issue with Apple breaking the softwareupdate download function. I'm working on a solution in super v5.1, but it requires a significant reachitecting of the internals of the super workflow.